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Reservations Manager/Front Desk Supervisor
Best Western Station House | South Lake Tahoe, California
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Job Description

Station House Inn is hiring for a: Reservations Manager/Front Desk Supervisor Strong Leadership Ability Strong Customer Service Skills Attention to Detail Ability to Multitask Writing Skills Computer Knowledge.

Summary of Responsibilities:

  • Reviews the arrival report and VIP’s to ensure all special requirements are met or exceeded
  • Suggesting and attending regular training on updated topics and respective skill set as required by the team
  • Communicate and liaise effectively with other leaders in the department and hotel
  • Achieves and creates an environment that allows colleagues to achieve job fulfillment and clear growth path for career development with Fairmont Hotels and Resorts
  • Execute all tasks related to financial activities adhering to the laid down policy and procedures and ensuring accuracy in record keeping
  • Promote our upsell program per brand Standards
  • All other reasonable duties as assigned
  • Consistently offers professional, engaging and friendly service
  • Ensure that all Front Desk colleagues are familiar and updated with hotel’s product and services
  • Establishes a rapport with guests and maintains good customer relationship
  • Works in full cooperation with other departments to make sure the guest is of the utmost priority
  • To ensure the safe running of the hotel

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