1-3 years of experience
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Employment Type:
Full time
Job Category:
Customer Service
SAS Customer Service Specialist, SAS
(This job is no longer available)
Best Buy Co., Inc. | Torrance, CA
Grad Date

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Job Description

What does a Pacific Sales Customer Service Specialist do?

This role is responsible for ensuring, fast, friendly, and accurate processing for all Pacific Sales customer transactions. The primary responsibilities of a Customer Service Specialist are to provide an excellent customer experience and the accurate processing of customer transactions, which include new orders, returns and exchanges, releases & following the 5 steps of the sale. This role is also responsible for supporting the sales floor in customer follow up, which may include scheduling deliveries, checking on purchase orders or doing a stock check. The Customer Service Specialist is also responsible for supporting the Inventory processes, which may include warehouse functions such as unaccounted research, receiving, shipping and will calls. This role keeps the Customer Service work center well organized by creating solutions to organizational challenges, they are also responsible for selling Accessories and General Service contracts to customers during review of sales order.

As a Pacific Sales Customer Service Specialist, you will:

* Process transactions such as new orders, returns & exchanges, releases, etc. in a timely and efficient manner
* Following sales steps n order to offer each customer the complete solution (Accessories and General Service Contracts) to their purchase.
* Support the Sales Specialists through customer follow up, scheduling deliveries, reconciling purchase orders, stock checks.
* Answer incoming calls, prepare shipping invoices
* Complete Report reconciliation such as calling report, etc. and daily deposit entry
* Maintain ongoing organization of the Customer Service work center
* Assist Inventory processes such as various report reconciliation (unaccounted research report) receiving product, shipping product or customer will calls.

What are the Professional Requirements of a Pacific Sales Customer Service Specialist?

Basic Qualifications:

* High School Diploma or equivalent
* 1 year customer service or other retail sales experience

Preferred Qualifications:

* Associate degree or above in Business Management or related field

Auto Req. ID655320BR

Job LevelEntry Level

Job CategoryCustomer Service

Employment CategoryOccasional Seasonal

Location Number001707-120-PAC Torrance-Store

Address24120 Garnier Street



About Best Buy Co., Inc.

Best Buy Co., Inc. (Best Buy) is a specialty retailer of consumer electronics, home office products, entertainment software, appliances and related services. The Company operates retail stores and Websites under the brand names, Best Buy (BestBuy.com, BestBuy.ca, BestBuy.com.cn, and BestBuyMobile.com), Five Star (Five-Star.cn), Future Shop (FutureShop.ca), Geek Squad (GeekSquad.com and GeekSquad.ca), Magnolia Audio Video (MagnoliaAV.com), Pacific Sales Kitchen and Bath Centers (PacificSales.com) and Speakeasy (Speakeasy.net). It operates in two segments: Domestic, which consists of all BestBuy’s United States store and online operations, including Best Buy, Geek Squad, Magnolia Audio Video, Pacific Sales Kitchen and Bath Centers (Pacific Sales) and Speakeasy, and International, which comprises all Canada store, call center and online operations, including Best Buy, Future Shop and Geek Squad. As of October 2008, Best Buy owned an aggregate of approximately 85.9% of Napster, Inc.