No experience
Employment Type:
Full time
Job Category:
Customer Service
Reservations Agent
(This job is no longer available)
Benchmark Hospitality | roanoke, WV
Grad Date

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Job Description

The AAA Four Diamond Stonewall Resort is a spectacular lakeside retreat in Roanoke, surrounded on every side by West Virginia's rolling countryside, the Arnold Palmer designed golf course or the peaceful waters of Stonewall Jackson Lake. Stonewall's guests lounge on the lakeside patio, explore miles of West Virginia hiking trails, play a thrilling round of golf - or two. Whether they are here for a conference, romantic getaway, family vacation, or for the most important day of their life, stays at Stonewall Resort offer endless possibilities for fun and relaxation amidst nature's grandeur. We are also a dog friendly resort! Offering experiences for all family members including the furry ones!

By joining the Stonewall Team, you become part of Benchmark, a global hospitality company. At Benchmark, the definition of success is as individual as each of our employees worldwide who compose our award-winning teams. Each person brings unique skills, talents, experience, history, and culture to our company. Together, they form an extraordinary mosaic that supports Benchmark's very entrepreneurial culture. Each team member's desire for accomplishment is supported by our objective to build futures.

Position Description and Job Responsibilities

* The Reservation Agent will professionally manage all incoming reservation calls with efficiently and professionalism; be able to confirm reservations, up-sell, and answer questions on rates, resort facilities, services, and special promotions. This position requires a strong sales ability to successfully convert inquiry calls into sales.
* Coordinate information with sales staff and conference services staff as well as all other departments.
* Responsible for accurately confirming reservations and accurately managing in PMS.
* Ability to up-sell, cross-sell and promote the resort.
* Answer inquiries of room rates, outlets, area location, room type and availability.
* Interact with Group Coordinator on bookings.
* Professional and polished customer service.
* Thorough and efficient record keeping.
* Post advanced deposits and keep accurate records of deposits. Complete shift reports when necessary.
* Handle all guests' special requests in a professional manner.
* Will be cross-trained and assist as needed in PBX and the Front Desk.
* Activate "manual system" in the event of system downtime.
* Keep daily call sheets.

Formal Education and Job Related Requirements

* High school graduate or equivalent.
* Four-year college degree in a related field or equivalent business experience preferred.
* Previous budgeting and forecasting experience.
* Ability to communicate effectively.
* Ability to work well with guests to resolve all opportunities.

Job-Related Physical Requirements

Constant Sitting; Frequent Standing, Walking, Manual Dexterity, Fine Motor Skills, Gross Motor Skills, Eye/Hand Coord, Near Vision, Far Vision, Color Recognition &

Hearing; Occasional lifting of up to 25lbs.

Environmental Factors

Working Inside, Working Alone, Working Closely With Others, Noise/Vibrations, Working Above Ground

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

In applying for this position, I acknowledge that I have read the above Position Guidelines and Position Analysis/Specifications and testify that I am able to perform the essential job functions for this position.

About Benchmark Hospitality

Benchmark Hospitality International is a leader in the management and marketing of resorts, conference centers, hotels, and Personal Luxury Resorts & HotelsSM. The independent company, launched in 1980, is a worldwide organization operating properties in major metropolitan and resort destinations. Benchmark's international headquarters is located in The Woodlands, Texas, near Houston. Benchmark Hospitality is also a founding member of the International Association of Conference Centers. The company's eastern regional office is in New Jersey, western regional office is in Washington, with international offices in Tokyo, Japan, and Santiago, Chile.