5+ years of experience
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Employment Type:
Full time
Job Category:
Outside Sales Systems Specialist, Sales Operations
Bell | Mentor on the, Ohio
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Job Description

Req Id: 170203 


Bell is a truly Canadian company with over 137 years of success. We are defined by the passion of our team members and their belief in our company’s vast potential.

To ensure we continue to be recognized as Canada’s leading communications company, we’re committed to finding and developing the next generation of leaders. This means creating best-in-class career and development opportunities for our employees.  

If you’re passionate, driven and find yourself seeking interesting work, new challenges and continuous learning opportunities, then we want you to join our team.

The Bell Residential Services team is in the business of enabling customers to connect with people, information and entertainment by delivering integrated products and service experience for consumers while enhancing our competitiveness in the marketplace.  The team provides customers with Bell Home phone, local and long distance services, Bell Internet, Bell Satellite TV and amazing new technologies such as Bell Fibe TV.


The Role

The Bell Residential and Small Business market (BRSB) Alternate channels sales team is a fast paced, dynamic, customer focused team responsible for door to door and retail sales operations. Our people are empowered to make big things happen and are supported by growth, training and personal development opportunities. Being at the forefront of sales operations and sales optimisation, we are always in need of talented people who like to get things done and to make things better. You will have a chance to partner with other like-minded high energy professionals that are passionate about contributing to Bell’s goal to be recognized by customers as Canada’s leading Communications Company.


The Sales Operations team duties are threefold: 1- Targeted selling support, 2- Reporting, 3- Sales operations tool and process optimisation. We also act as a liaison between the sales management teams and the marketing operations teams. We support day-to-day operations, tactical implementations and strategic planning.  The team plays an integral role in decision-making at multiple levels of management through analysis, reporting and real-world, on-the-terrain understanding of the sales function.  


This is a terrific opportunity for the right candidate to contribute to a dynamic and successful sales operations team that will continue to help transform the organization in driving this very significant and strategic mandate within BRSB.  



  • Assess new and existing corporate tools to ensure alternate channels are being served optimally
  • Recommend new tools or tool adaptation : e.g. mobile applications, mobile devices, asset management
  • Work with IT and business analysts to design business plans and project schedules
  • Manage end to end projects: from business plan, to budget approvals and budget tracking. 
  • Adapt Alternate channel sales processes and sales systems to corporate system solutions
  • Support existing team members to upgrade their technical skills
  • Project manage with diligent deadline setting and regular communication


Critical Qualifications 

  • Bachelor’s/Master’s degree in Business, Marketing, CS, Engineering, IT and/or related fields
  • Proven project management skills & business planning rigour
  • 5+ years experience business analysis, system and process design, sales optimisation processes
  • Excellent written and oral communicator with a demonstrable history of developing strong partnerships and cross-team collaboration


Preferred Qualifications 

  • Knowledge of (Bell Canada) or other large business project approval processes
  • Working knowledge of CRM systems such as Siebel, Salesforece.com, etc an asset
  • Strong system to system data sharing principles comprehension
  • Solid SQL and preferably some SAS skills

BCE:WKP #Feature *LI-ST1 TC:BM/ 98#li-st1



Bilingualism is an asset (English and French)


Additional Information:

Position Type: Management
Job Location: Canada : Ontario : Mississauga || Canada : Quebec : Verdun
Application Deadline: 07/25/2017

Please apply directly online to be considered for this role. Applications through email will not be accepted.


Bell is committed to fostering an inclusive, equitable, and accessible environment where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and where every team member has the opportunity to reach their full potential.


Created: CanadaON, Mississauga

About Bell

BellSouth Corporation is a Fortune 500 communications company headquartered in Atlanta, Georgia. BellSouth has joint control and 40 percent ownership of Cingular Wireless, the nation's largest wireless voice and data provider with 55.8 million customers. Backed by award-winning customer service, BellSouth offers the most comprehensive and innovative package of voice and data services available in the market. Through BellSouth Answers®, residential and small business customers can bundle their local and long distance service with dial-up and high-speed DSL Internet access, satellite television and Cingular® Wireless service. For businesses, BellSouth provides secure, reliable local and long distance voice and data networking solutions. BellSouth also offers print and online directory advertising through The Real Yellow Pages® and YELLOWPAGES.COM from BellSouth. BellSouth believes that diversity and fostering an inclusive environment are critical in maintaining a competitive advantage in today's global marketplace.

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