5+ years of experience
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Employment Type:
Full time
Job Category:
Information Services
Systems Support Specialist
(This job is no longer available)
Beacon Hill Staffing Group | Cleveland, OH
Grad Date

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Job Description

Our client in the downtown Cleveland, Ohio area is seeking a Systems Support Specialist to assist the Information Services department. The Systems Support Specialist will provide support for desktop platforms under current Windows operating systems, troubleshoot problems with applications software, assist users in the efficient use of applications, and provide clear and concise technical communications about problems that must be escalated.

Position responsibilities include but are not limited to the following:

  • Provide software/hardware desk-side support and troubleshooting to all users.
  • Understand the user problem and own the problem through resolution.
  • Meet service levels of quality and responsiveness.
  • Provide remote user access support (E mail and Citrix).
  • Create, update and close tickets in incident management system.
  • Deliver training for end users as part of problem resolution.
  • Maintain relationship with peers to maintain technical competence.
  • Provide Video Conference support.
  • Support Mobile Devices.
  • Install applications.
  • Support new software loads.
  • Assist in equipment refresh.
  • Adapt to new technologies and/or add new job duties as directed.

Qualified candidates will have a 2-year degree or equivalent and at least 5 years' experience in a support position. Must be able to prioritize tasks based on circumstantial situations and handle tasks under pressure. Excellent customer service skills and telephone etiquette are necessary. Strong oral and written communications skills are required. Ability to adjust work schedule, as needed.

Interested and qualified candidates please reply to link with updated resume for immediate consideration.


Applicants must be eligible to work in the specified location

About Beacon Hill Staffing Group

Beacon Hill Staffing Group was founded to set a new standard in search, career placement and flexible staffing. Assembled, funded and managed by the nation's most prominent industry leaders, Beacon Hill offers broad staffing capabilities backed by the experience of executives from global staffing conglomerates, premier local boutiques and large national firms. A private company created to pursue the vision of our founders, Beacon Hill ensures continuity and consistency of leadership, while delivering the financial resources and flexibility necessary to attain our unifying goal - to serve multiple constituencies with excellence, strategically growing for their varied, ever-changing, needs. "Our client companies, the individuals we represent and our employees are our priorities," says Andrew Wang, CEO. "Our objective is to create a diverse, fully integrated staffing organization that grows for, and around, its constituents. In this spirit, we continue to invest in the business, enhance our service offerings and expand into new locations. Creativity will always be a part of our identity, and service will always be paramount." As an independent, self-directed organization, Beacon Hill is free to embrace its vision of excellence, acting in the best interest of those it serves, while pursuing business objectives in a consistent, confident and forward thinking way. Beacon Hill intends to become the standard in the staffing industry by reacting progressively to changes in the marketplace, investing in its employees and staying true to its convictions and values. Beacon Hill Staffing Group's niche brands provide direct hire, executive search, temporary staffing, contract consulting and temp/contract-to-hire solutions to emerging growth companies and the Fortune 500 across multiple market sectors and all industries. Over time, office locations and service offerings will be added to address ever changing constituent needs.