No experience
Employment Type:
Full time
Job Category:
Information Services
Service Desk Analyst
(This job is no longer available)
Grad Date

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Job Description

Our client in the Medina, Ohio area is looking for an experienced Helpdesk Analyst for a long term contract position.

Position Description:

Our client seeks a qualified IT Help Desk Support for their IT Help Desk..

Two or more years experience in an IT Help Desk capacity, including ticket systems.

  • Thorough knowledge of Windows 7, Citrix/Virtual Desktop, Active Directory, MS Outlook and MS Office.
  • Strong analytical and troubleshooting and diagnostic skills

Provides support for tier 1 incident resolution, change requests and how-to requests reported to the IT Employee Helpdesk

Responsibilities include initial assessment, triage research and resolution of tier 1 incidents and requests regarding the use of application software, hardware and/or infrastructure components.

Is responsible for collection support information through phone, instant message and email conversations with employees and/or agents, accessing support tools, and escalation to second tier support staff as requires.

Provides 1st level phone and electronic support for all hardware and software computer and communications systems questions and problems for employees.

Provides resolutions, recommends corrective action for recurring problems, and/or escalates issue to appropriate tier 2 support personnel.

Accurately documents calls in ticketing system to include bot not limited to correspondences with the customer, problem analysis troubleshooting performed and resolution and ensures proper closure of all issues.

If qualified and interested, please submit a resume and rate expectations to (see below) Please reference job code, T-WHD-MFN when responding.


Applicants must be eligible to work in the specified location

About Beacon Hill Staffing Group

Beacon Hill Staffing Group was founded to set a new standard in search, career placement and flexible staffing. Assembled, funded and managed by the nation's most prominent industry leaders, Beacon Hill offers broad staffing capabilities backed by the experience of executives from global staffing conglomerates, premier local boutiques and large national firms. A private company created to pursue the vision of our founders, Beacon Hill ensures continuity and consistency of leadership, while delivering the financial resources and flexibility necessary to attain our unifying goal - to serve multiple constituencies with excellence, strategically growing for their varied, ever-changing, needs. "Our client companies, the individuals we represent and our employees are our priorities," says Andrew Wang, CEO. "Our objective is to create a diverse, fully integrated staffing organization that grows for, and around, its constituents. In this spirit, we continue to invest in the business, enhance our service offerings and expand into new locations. Creativity will always be a part of our identity, and service will always be paramount." As an independent, self-directed organization, Beacon Hill is free to embrace its vision of excellence, acting in the best interest of those it serves, while pursuing business objectives in a consistent, confident and forward thinking way. Beacon Hill intends to become the standard in the staffing industry by reacting progressively to changes in the marketplace, investing in its employees and staying true to its convictions and values. Beacon Hill Staffing Group's niche brands provide direct hire, executive search, temporary staffing, contract consulting and temp/contract-to-hire solutions to emerging growth companies and the Fortune 500 across multiple market sectors and all industries. Over time, office locations and service offerings will be added to address ever changing constituent needs.