Experience:
No experience
Employment Type:
Full time
Posted:
2/1/2018
Job Category:
Customer Service
Customer Service Representative #18-0937
(This job is no longer available)
Bank Of The San Juans | Oak Creek, CO
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Job Description

Full Time Customer Service Representative, Oak Creek. We are looking for a professional individual with strong customer service skills and cash handling experience to join our team. Excellent benefits. Bank of the San Juans is an Equal Opportunity Employer.

Bank Happy. Work Happy. Right Here. Bank of the San Juans a Division of Glacier Bancorp is looking for a Full-Time Customer Service Representative (Teller) in Oak Creek, Colorado. 

 

Summary: 

Customer Service Representatives (Tellers) are the face of our company and represent Bank of the San Juans in the community while adhering to our Core Values: Honesty and Integrity, Service to the Customer, Teamwork, Respect for the Individual, and Giving to the Communities We serve. The role of the Customer Service Representative is to greet customers with a smile, assess and fill their needs in a professional manner. Process all customer deposits, withdrawals, loan payments, and sell cashier checks and follow established procedures. The Customer Service Representative demonstrates a high degree of accountability while delivering superb customer service and compiling with all banking laws and regulations. 

 

Overall Responsibilities:

• Greeting all customers immediately meeting our Service Excellence Pledge standards.

• Actively participate in the High Performance Checking (HPC) program including Branch HPC displays, Big Days, and Tell a Friend program.

• Cash Checks, process deposits, withdrawals, transfers and negotiable instruments.

• Process night deposit

• Accept payments for loans, lines of credit, safe deposit boxes.

• Issue Cashier’s Checks and Credit Card Advances.

• Assist Customers in reconciling accounts, closing accounts, changing addresses.

• Exhibit proficiency and accuracy in cash handling skills including counting, posting, balancing and buying and selling responsibility.

• Provide Customer service on ACH and ATM inquiries and disputes, on-line banking inquiries and resets.

• Provide Statement printouts and check copy requests.

• Refers the customer to the appropriate department for further assistance. 

• Know the features and benefits for bank products and services.

• Effectively sell and cross sell the services and accounts offered by the Bank. Be able to maintain a pleasant, helpful demeanor toward customers and personnel. 

• Answers incoming calls, directs calls, and takes messages.

• Proper usage of Jack Henry System as well as other supporting systems.

• Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.

• Other misc. duties as assigned.

 

Requirements Skills & Abilities Required:

• Must be flexible and adaptable to many different personalities when moving from branch to branch. 

• Interpersonal skills to meet and greet the public in a friendly, courteous manner responding to a variety of situations with professional discretion.

• Well developed written and verbal communication skills to maintain professional, courteous, helpful service. 

• Follow through to make sure customer is handled properly and branch is aware of future needs.

• Good basic math skills to ensure the maintenance of complete, accurate transactions and balancing records.

• Skill to operate a calculator, computer keyboard, and/or a typewriter, as well as other basic office equipment.

• Requires the ability to effectively sell and cross sell the services and accounts offered by the Bank. 

 

Regulations:

As applicable, responsible for working knowledge and compliance with following regulations:

 

• Bank Secrecy Act

• Bank Protection Act

• Economic Sanctions

• Electronic Fund Transfer Act (Regulation E)

 

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to walk. The employee is occasionally required to sit and stoop, kneel, crouch. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision; distance vision; color vision; peripheral vision; and ability to adjust focus.

Compensation:

Salary is based depending upon relevant experience. Bank of the San Juans a Division of Glacier Bancorp offers an extensive benefits package that includes, but is not limited to, medical, dental, vision, health rewards program, Employee Assistance Program (EAP); life insurance; retirement plan including employer match and profit sharing; discounted banking products and services; paid vacation, paid holidays and sick leave.

More About Our Company: 

Bank of the San Juans is a division of Glacier Bancorp, Inc. which is a regional bank holding company headquartered in Kalispell, Montana with assets greater than $9 billion, operating in 13 divisions across 6 states. We operate in over 80 communities with more than 130 banking offices in Montana, Idaho, Colorado, Utah, Washington and Wyoming.

We are an Equal Opportunity Employer and qualified applicants or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, genetic information, protected veteran status, or any other category protected by applicable federal, state or local laws.


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About Bank Of The San Juans

At Bank of the San Juans, every decision we make revolves around our core values: Honesty and Integrity Service to the Customer Teamwork Respect for the Individual Giving to the Communities we Serve We exist to help people achieve their dreams