Experience:
No experience
Employment Type:
Part time
Posted:
8/6/2019
Job Category:
Customer Service
Financial Center Assistant Manager- Brentwood District...
(This job is no longer available)
Bank of America | Los Angeles, CA
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Job Description

Job Description:

At Bank of America, we're guided by a common purpose to help make financial lives better by connecting clients and communities to the resources they need to be successful. Make a difference where it counts by joining our Financial Center team at Bank of America. We're looking for financial center assistant managers (Assistant Managers) - those with a passion for playing a leadership role, in supporting the financial center manager, to create a client-centric culture to improve clients' financial lives.

As part of the Bank of America team, Assistant Managers benefit from personal coaching, clearly defined career paths, robust training programs and ongoing development opportunities. Assistant Managers provide oversight of the client service representative/teller line to ensure adherence to all policies and procedures -all to deliver exceptional client care.

We'll help you

* Get training and one-on-one mentorship from managers who are invested in your success. You'll enroll in our Academy for Consumer and Small Business to develop as a financial center assistant manager.
* Learn core banking solutions and processes. Understand solutions we provide through Bank of America and how to accurately process transactions such as client deposits and cashing checks.
* Adhere to policies and procedures through education of regulatory policies, employee and client safety procedures and service delivery guidelines.
* Ensure day-to-day activities comply with standards by observing and coaching teammates in customer service, operational procedures, transaction accuracy and client engagement.
* Grow your network to maximize effectiveness in meeting client needs. Build relationships with teammates and specialists to assist clients with financial needs and/or problem resolution.
* Confidently build relationships with clients. Gain in-depth knowledge of clients' financial life priorities and connect them to Bank of America solutions that meet their financial goals.
* Continuously learn by using resources and technologies to optimize the client experience.
* Provide education to clients. Inform and educate clients on how to conduct simple transactions through convenient banking options (such as online banking, mobile banking and ATMs) that benefit them.
* Manage the financial center in the absence of the financial center manager.

As a financial center assistant manager, you can look forward to

* Unlimited potential for financial growth.
* Ongoing professional development to deepen your skills as the industry evolves and changes.
* Opportunities to connect with experts including relationship managers, small business consultants, investment advisors, and lending officers.
* A world-class suite of employee benefits.

We're a culture that

* Is committed to building a workplace where every employee is welcomed and given the support and resources to build and advance their careers. Along with taking care of our clients, we want to be a great place for people to work, and we strive to create an environment where all employees have the opportunity to achieve their goals.
* Believes diversity makes us stronger so we can reflect, connect to and meet the diverse needs of our clients around the world.
* Provides continuous training and developmental opportunities to help employees achieve their goals, whatever their background or experience.
* Is committed to advancing our tools, technology, and ways of working. We always put our clients first to meet their evolving needs.
* Believes in responsible growth and is dedicated to supporting the communities around the world by connecting them to the lending, investing and giving they need to remain vibrant and vital.

Required skills:

* Has been successful working in a client-focused and results-driven environment.
* Is an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client.
* Can resolve problems independently and involve others as needed.
* Can interpret performance results and find opportunities to drive success.
* Works well with others and collaborates productively to get things done; a great teammate who presents oneself professionally and with confidence to establish trust, credibility and respect with others.
* Displays passion, commitment and drive to deliver an experience that improves our clients' financial lives.
* Communicates effectively and confidently, and is comfortable engaging all clients.
* Can manage complexity, prioritize tasks, delegate and execute in a fast-paced environment.
* Has the ability to learn and adapt to new information and technology platforms.
* Applies strong critical thinking and problem-solving skills to meet clients' needs.
* Will follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations.
* Is proficient in computer skills and professional programs (for example Microsoft Office).
* Can be flexible to work weekends and/or extended hours as needed.

Desired skills:

* A bachelor's degree, preferably in a business-related field.
* Bilingual skills.
* Experience in financial services, mortgage, retail or hospitality.

Posting Date: 06/06/2019

Location: Los Angeles, CA, BRENTWOOD DISTRICT BC, 11911 San Vicente Blvd, - United States

Travel: No

Full / Part-time: Full time

Hours Per Week: 40

Shift: 1st shift

Weekly Schedule: Open Availability Monday - Saturday

About Bank of America

Bank of America Corporation is a bank holding company. Through its banking subsidiaries (the Banks) and various non-banking subsidiaries throughout the United States and in selected international markets, Bank of America provides a diversified range of banking and non-banking financial services and products through three business segments: Global Consumer and Small Business Banking, Global Corporate and Investment Banking, and Global Wealth and Investment Management. The Company operates in 32 states, the District of Columbia and 30 foreign countries. In the United States, it serves 59 million consumer and small business relationships with 6,100 retail banking offices, 18,500 automated teller machines (ATMs) and 24 million active online users. It offers services in 13 states. In October 2007, it acquired ABN AMRO North America Holding Company. In July 2007, it acquired U.S. Trust Corporation. In July 2008, Bank of America acquired Countrywide Financial Corp.