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Consumer Banking Performance Manager - Greater Seattle...
Bank of America | Seattle, Washington
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Job Description

Job Description:

Create competitive performance plans to achieve and exceed market objectives. Provide timely feedback to Market Manager on Client Experience and Market strategy opportunities. Analyze and share trends to identify opportunities to deepen client relationships. Improve workforce effectiveness and productivity by applying talent analytics to hiring, resource planning, performance management, and top talent retention. Support focused client relationship care training to improve banker and specialist performance with effective, professional representation of brand and offerings. Gather associate feedback and customer insights on messages, offers, merchandising, and collateral to improve awareness of offerings and elevate the client experience.

The Unregistered Performance Manager (PM) will work closely with Region Executives (RE) and Market Leaders (ML) to ensure effective development and execution of local strategies and tactics that drive Consumer results in the regions. The PM creates customer-driven plans to achieve and exceed region objectives. In this role, PM's will provide timely feedback to MLs, REs and Performance Executive (PE) on performance and channel strategy opportunities related to the Consumer business. PM is responsible to improve sales force effectiveness and productivity by coaching MLs on using talent analytics, top talent retention and partner integration (for example, an PM will analyze an MLs market and identify skill/performance gaps and recommend actions steps/share best practices on how to solve the issue). The PM will ensure adherence of the sales force to regulatory, policies and procedures. PMs facilitate in-market visits with RSEs/MLs to role model Consumer-related routines/behaviors and provide coaching to improve skill set. The PM is responsible to deliver and implement strategies and initiatives to drive Operations Manager (OM) partner integration in daily practice. PMs provide voice of associate for initiatives and incremental learning/development activities; they gather customer insights on offers, merchandising and collateral to improve awareness of offerings and elevate sales.

Primary Responsibilities:

Travel weekly to financial centers to observe sales activities and coach MLs on Consumer related metrics

Lead and/or participate in routines with region and/or market level partners across LOBs and drive day-to-day integration with these teams, especially Small Business and Home Loans

Monitor Consumer sales reporting and identify gaps/opportunities

Support effective on-boarding, training, and continuing education of unregistered sales associates.

Drive the adoption and execution of client relationship process, including sales playbook and lead management to achieve region goals while ensuring compliance with regulatory, policies and procedures

Coach to integration of unregistered sales roles in the financial center

Provide regulatory support for unregistered sales teams and ensure risk management and compliance throughout the sales workforce

Support the RSEs in implementing effective performance management including goal setting, incentive, and other reward and recognition mechanisms

Drive metrics and targets related to client experience, productivity, number of new relationships, revenue growth, , leadership behaviors & teamwork, partnership ability & managing by influence (Note: while the creation and enhancement of partnerships across the company is encouraged, setting referral goals or targets for unregistered

Required Skills:

3+ years leading, coaching, and managing high performing sales teams within the financial services industry

Proven ability to drive integration across products and drive results through superior delivery and sales management

Experience influencing market or region level leaders

Proactively builds trusted relationships with key partners/clients

Ability to be a change agent and work in a fast paced environment

Experience in building effective client minded sales strategies which impact the business line

Projects enthusiasm, optimism, and determination

Communicates strategic business plans and tactical sales goals clearly and effectively at all levels

Preferred Skills

Undergraduate College Degree

Financial Center Channel Experience

GWIM, Preferred or Small Business Banking Experience

Experience interacting with and/or influencing market or region level leaders

Posting Date: 12/07/2018

Location: Seattle, WA, FIFTH AVENUE PLAZA, 800 5TH Ave, - United States

Travel: Yes, 50% of the time

Full / Part-time: Full time

Hours Per Week: 40

Shift: 1st shift

About Bank of America

Bank of America Corporation is a bank holding company. Through its banking subsidiaries (the Banks) and various non-banking subsidiaries throughout the United States and in selected international markets, Bank of America provides a diversified range of banking and non-banking financial services and products through three business segments: Global Consumer and Small Business Banking, Global Corporate and Investment Banking, and Global Wealth and Investment Management. The Company operates in 32 states, the District of Columbia and 30 foreign countries. In the United States, it serves 59 million consumer and small business relationships with 6,100 retail banking offices, 18,500 automated teller machines (ATMs) and 24 million active online users. It offers services in 13 states. In October 2007, it acquired ABN AMRO North America Holding Company. In July 2007, it acquired U.S. Trust Corporation. In July 2008, Bank of America acquired Countrywide Financial Corp.

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