Experience:
1-3 years of experience
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Employment Type:
Full time
Posted:
6/6/2019
Job Category:
Customer Service
Customer Service Representative II - Hacienda Heights
(This job is no longer available)
Banc of California | Hacienda Heights, CA
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Job Description

Since 1941, Banc of California (NYSE:BANC) has provided full-service banking and lending to individuals and their businesses, families and employees throughout California and across the West.

Today, with over $10 billion in consolidated assets, we are large enough to meet our clients' banking needs, yet small enough to care and serve them well. Banc of California's strong balance sheet, deep community roots and commitment to lasting and meaningful relationships are the foundation for its long record of success.

JOB SUMMARY:

Responsible for supporting Branch Management by ensuring branch operational activities run smoothly and efficiently. Promotes business for the Bank by maintaining good customer relations and referring customers to appropriate personnel for new services. Performs all duties in accordance with the company's policies and procedures, all U.S. state and federal laws and regulations, wherein the company operates.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

* Responsible for the overall branch customer experience assisting clients by making deposits and withdrawals, cashing checks, performing transfers, issuing bank checks, performing cash advances, processing loan advances and loan payments, cashing savings bonds and any other customer transaction as needed.
* Performs Branch operational activities and clerical duties.
* Performs daily check scanning, assists with vault settlement, ATM settlement, night drop deposits, and opening/closing branch procedures.
* Supports the Bank's philosophy of building excellence and provides excellent customer service to Bank clients.
* Provides mentorship and guidance to entry level Customer Service Representatives and sets an example for excellent customer service and bank procedure competency.
* Plays a positive role in the branch through excellent communication skills, both verbal and written.
* Contributes towards individual and branch sales goals by submitted qualified referrals to the sales team.
* Operates computer terminal to process operations duties and resolve problems within given authority guidelines.
* Treats people with respect; keeps commitments; inspires the trust of others; works ethically and with integrity; upholds organizational values; accepts responsibility for own actions.
* Follows policies and procedures; completes tasks correctly and on time; supports the company's goals and values.
* Demonstrates knowledge of and adherence to EEO policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes working environment free of harassment of any type; builds a diverse workforce and supports affirmative action.
* Performs the position safely, without endangering the health or safety to themselves or others and will be expected to report potentially unsafe conditions. The employee shall comply with occupational safety and health standards and all rules, regulations and orders issued pursuant to the OSHA Act of 1970, which are applicable to one's own actions and conduct.
* Performs other duties and projects as assigned.

Banc of California is an equal opportunity employer committed to creating a diverse workforce. All qualified applicants will receive consideration for employment without regard to age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), denial of Family and Medical Care Leave, disability (mental and physical) including HIV and AIDS, marital status, medical condition (cancer and genetic characteristics), genetic information, military and veteran status, national origin (including language use restrictions), race, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, gender expression, and sexual orientation.

ESSENTIAL KNOWLEDGE, SKILLS, AND ABILITIES:

* Demonstrates knowledge of, adherence to, monitoring and responsibility for compliance with state and federal regulations and laws as they pertain to this position including but not limited to the following: Regulation Z (Truth in Lending Act), Regulation B (Equal Credit Opportunity Act), Fair Housing Act (FHA), Home Mortgage Disclosure Act (HMDA), Real Estate Settlement Procedures Act (RESPA), Fair Credit Reporting Act (FCRA), Bank Secrecy Act (BSA) in conjunction with the USA PATRIOT Act, Anti-Money Laundering (AML) and Customer Information Program (CIP), Right to Financial Privacy Act (RFPA, state and federal) and Community Reinvestment Act (CRA).
* Effective organizational and time management skills.
* Intermediate skills in computer terminal and personal computer operation; Microsoft Office applications including but not limited to: Word, Excel, PowerPoint and Outlook.
* Intermediate typing skills to meet production needs of the position.
* Intermediate math skills; calculate interest and percentages; balance accounts; add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals; locate routine mathematical errors; compute rate, ratio and percent, including the drafting and interpretation of bar graphs.
* Exceptional oral, written and interpersonal communication skills with the ability to apply common sense to carry out instructions, interpret documents, understand procedures, write reports and correspondence, and speak clearly to customers and employees.
* Ability to organize thoughts and ideas into understandable terminology.
* Ability to understand and follow basic instructions and guidelines.
* Ability to complete routine forms, use existing form letters, and/or conduct routine oral communication.
* Ability to communicate with individuals utilizing a telephone; requires ability to hear and speak effectively on the telephone.
* Ability to work with general supervision while performing duties.

EDUCATION, EXPERIENCE AND/OR LICENSES:

* High School Diploma and 3-5 years' of related work experience and/or training in a related field. Educational experience, through in-house training sessions, formal school or financial industry related curriculum, should be applicable to the financial industry.
* Bachelor's Degree preferred.
* Work experience in the branch banking industry preferred.

About Banc of California

For more than 70 years, Banc of California, through its subsidiary banks Pacific Trust Bank and The Private Bank of California, has provided full service community banking services and home lending to individuals and their businesses, families and employees throughout California and the West. Today, Banc of California has over $3 billion in assets and over 60 banking locations. Banc of California's rock solid balance sheet, deep community roots and commitment to lasting and meaningful relationships are the foundation for its longtime success.