Experience:
No experience
Employment Type:
Part time
Posted:
6/15/2019
Job Category:
Administration
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Part-Time Receptionist
Ballweg Family Of Dealerships | Sauk City, Wisconsin
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Job Description

Ballweg Chevrolet-Buick: About Us - Job Description Intro

Since the very first day of business in 1965, Ballweg Chevrolet-Buick has made it our #1 priority to ensure that every customer is 100 percent satisfied with each visit to our dealership. Whether they are visiting for sales, service or parts, our teams always apply the principles of trust, honesty, respect, integrity and commitment. You can expect uncompromising levels of professionalism at our dealerships and our standards of excellence are always set our customers. This is accomplished by listening and providing the levels of service each customer expects from a world-class dealership.

For 50+ years, Ballweg has been dedicated to finding the area's top talent and we now have a great opportunity for you to join our team! To learn more about the company, the opportunity, or to formally apply for this position, please visit us online at: www.ballwegchevrolet.com.

Job Summary

Receives calls at the dealership, determines the nature of their business, and directs callers to their destination. Answers basic inquiries, routes incoming calls, takes messages, and provides basic information to all callers. Performs various administrative duties as outlined below.

Primary Responsibilities

Customer Service Tasks:

* Operates a multi-line phone system answering incoming phone calls for Ballweg Chevrolet-Buick.
* Answers all incoming calls in a prompt, polite, professional manner, transferring them to theappropriate person or department quickly.
* Provides voice mail for callers if employee cannot be reached. Takes detailed messages whenvoice mail is not taken by caller and delivers message to appropriate party in a timely manner.
* Greets showroom customers in a professional, friendly, hospitable manner and determines thenature of their visit.
* Directs customers to the correct department, notifies the appropriate employee that a customeris waiting and introduces the customer to a Salesperson.
* Maintains a personal demeanor consistent with Ballweg's culture, contributing a positive,supportive work environment for all Ballweg team members.

Administrative Tasks:

* Completes and issues loaner car agreement for the service and sales departments. Maintainsorganization of completed agreements.
* Issues and tracks dealer plates for the sales department.
* Prepares and logs the daily deposit and checks for accuracy for Ballweg Chevrolet-Buick, Inc.
* Receipts all monies received from vehicle sales down payments, including credit cards on a dailybasis.
* Balances and maintains the daily cash flow of sales from service and parts and any money comingin from vehicle sales.
* Processes dealer trades and wholesales to be stocked in, follows process set forth by the VicePresident/ General Manager.
* Issues and tracks dealer plates for sale department.
* Helps review and process deal folders for electronic scanning, make trade-in vehicle jackets andprocesses payoff checks when needed.
* Process and audit paperwork on dealer trades.
* Coordinates Monday and Thursday dinner orders and Saturday lunch orders for the salesdepartment.
* Scans and sorts previous day's service repair order (RO's) and accounting copies.
* Indexes service RO's for Ballweg Chevrolet-Buick, Inc.

Marketing Responsibilities

* Issue nametags, photos, and business cards. Updates the company website, posts a bio, video orwelcome announcement on the company social media page.
* Manages incoming surveys for primary Reputation Management vendor. Posts a response from theleadership team.
* Ensures dealership staff have correct and up-to-date reputation management and factory surveysneeded to properly present to customers. Prints off copies of completed CSI surveys and give tostaff members & corresponding manager.

Secondary Responsibilities

* Places orders for office supplies for Ballweg Chevrolet-Buick, Inc.
* Assists with clerical duties as requested such as copying, scanning, filing, etc.
* Assists with maintaining the look and feel of the showroom including opening procedures
* Assists the Controller and Vice President/ General Manager with other projects and duties as assigned.

Qualifications/Requirements

* Must have exceptional customer service skills.
* Must have excellent phone etiquette.
* Must have excellent verbal and written communication skills.
* Must be punctual, dependable and reliable.
* Must have strong computer aptitude, specifically with Microsoft Word and Excel.
* Must have the ability to multi-task in a fast-paced environment.
* Must possess strong organizational skills.
* Must have the ability to work independently on assigned tasks as well as to accept direction ongiven assignments.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This company profile was created by AfterCollege and is about Ballweg Family Of Dealerships. This page is not endorsed by or affiliated with Ballweg Family Of Dealerships. For questions regarding company profiles, please email: care@aftercollege.com.