1-3 years of experience
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Employment Type:
Full time
Job Category:
Software Development
Call Center Systems Application Developer
(This job is no longer available)
Grad Date

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Job Description

The Road to Success Starts Here


The Automobile Club of Southern California is seeking career-minded individuals for our Call Center Systems Application Developer opportunity in Costa Mesa, CA. This is a key position which will be responsible for developing and maintaining a large Genesys Voice Portal application framework. Respondents should be experienced in solutions and interfaces for the Genesys Voice Portal. Experienced in technical designs, development and implementation of Interactive Voice Response applications for Genesys Computer Telephony Integration Systems. Configures and maintains the Genesys Voice Portal Environment. Supporting the Toll Free Network and PBX environment including adding changing and troubleshooting a national call routing framework. Candidates must be able to develop and understand detailed project scope documentation. Provides test plans and testing to ensure quality. Provides counsel and leadership on future use of technology and business process improvements in Enterprise Call Routing Applications. Supports the Project Leader in all phases of the project life-cycle. Provides regular on-call support of the Telephony environment as required. Organizes and conducts meetings, briefings, presentations and demonstrations. Analyzes problems, proposes and manages solutions both during testing and post-implementation. R/13-001


Successful candidates have the following qualifications:



  • Four year college degree in Computer Science, Information Systems, Business Administration or other related field or equivalent work experience.
  • Typically 2 to 4 years of IT experience, 2 years’ experience in Contact Center development and 2 years’ experience in Genesys Computer Telephony Integration development.
  • Proven interpersonal skills working in a team environment, creating a motivation for high achievement.
  • Interested individuals must have strong process orientation in Development and Testing Methodologies and a dedication to customer service and satisfaction.
  • Strong working knowledge of .Net, MVS, Visual Basic, C, and other programming languages.
  • Experience in Genesys Configuration Management Environment (CME).
  •  A working knowledge of Structured Query Language (SQL) and Database Administration.
  • A working knowledge of Genesys Systems Architecture to create and maintain IVR Applications and Objects.
  • Must understand technical problems and solutions in relation to the current, as well as the future technical environment.
  • Must be able to recommend plans to integrate new and existing processes. Knowledge and experience leveraging both telephony solutions and business process improvements.