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Client Services Support Representative
ASM International | Novelty, Ohio
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Job Description

Position Summary

Interact with members and customers to provide information and assistance in response to inquiries about products and services. Work with instructors on all requirements for teaching courses for ASM International. Administers all aspects of lecture and lab courses.

Specific Responsibilities

  • Receives customers' requests by telephone, fax, email or mail, analyzes requests, provides information requested or ascertains who can best provide the information, and either (a) handles the request or (b) routes the request to the proper person.

  • Course Coordinator

  • Review expense reports of instructors adherence to ASM Travel Policy

  • Issue, track and maintain instructor records - travel policy, contract, contractor invoice, expense form and foundation donation

  • Instructor hotel reservations

  • Communicates between hotel and student reservations

  • Administer and manage all planning details for lecture and lab courses held at ASM HQ and Cost

    Office supplies, ordering lunch and clean up

  • Set up for classes - including stocking supplies, snacks and water

  • Primary point of contact for students and instructors

  • Collect any book orders for processing by Member Services

  • Work with instructors and students verifying their needs are met for the class

  • Manage ordering and delivery of material for courses

  • Answer all questions regarding Education Courses

  • Resolves member and customer questions related to orders.

  • Billing, product/service satisfaction, contact data-issues which are more technical in scope

  • Maintains relationships with other departments such as Membership, Marketing & Sales, IT and F&A in order to ensure proper processing of orders from start to finish.

  • Enters billing details into billing system including cost courses and advertising

  • Enters students for Cost and Most courses in the system.

Performs other duties as assigned by Manager.


Applicants must be eligible to work in the specified location

About ASM International

ASM International, The Materials Information Society, is the world's leading society for reliable information and data on metals, engineered materials and processes. The 36,000-member society is headquartered near Cleveland, Ohio.

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