Experience:
No experience
Employment Type:
Full time
Posted:
4/25/2016
Job Category:
Customer Service
AppleCare College Program - Oregon State University
(This job is no longer available)
Apple | Corvallis, OR
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Job Description

In our AppleCare College Program, you'll be supporting many of our popular products, from iPhones to iPads to MacBooks to desktop Macs. As our customers' first point of contact, you'll be the friendly voice of Apple, providing a world class customer experience, troubleshooting, and technical support. We'll rely on you to listen to our customers and use your technical expertise, creativity, and passion to meet their needs - and remind them that behind our great products are amazing people.

This position comes with competitive pay, full corporate benefits which includes tuition reimbursement, paid time off, discounts, Employee Stock Purchase Plan, and the opportunity to make a difference. You can also expect a work schedule designed around your class schedule, comprehensive paid training, and dedicated resources to support your ongoing growth and career development.

To learn more about opportunities at Apple, visit http://www.apple.com/jobs/us/students.html

This position requires that you are a currently enrolled student at Oregon State University and will remain enrolled through May 2017.

Currently enrolled student at Oregon State University through May 2017
Cumulative GPA of 2.7 or higher
Enjoys troubleshooting technology
Passionate about providing an amazing experience that Apple customers expect
Flexible to adapt to different communication styles and modify approach accordingly
iOS, Smartphone, Tablet, Mac or PC experience a plus
Ability to manage multiple applications running at the same time
Enjoys troubleshooting technology
Discipline to work from home while following a set schedule
Availability to work five to seven weeks of required online training on a fixed schedule that may include weekends. (Training may be either 24 hours per week or 40 hours per week depending on hire date)
Available to flex up to 40 hours per week during the winter holiday school break, based on business needs
Successful completion of a pre-employment assessment and criminal background check
Successful completion of initial training
Ability to meet minimum typing speed of 35 WPM while talking with customers

At Home Qualifications

A quiet, private and secure workspace, ergonomic chair, and desk
High-speed Internet service (5 megabits download and 1 megabit upload) from a reliable provider

college program
at-home
applecare college program
customer service
technical support
tech support
work at home
work from home
help desk
computer technician
computer tech
troubleshoot
call center
customer support
at home support
at home advisor
applecare
customer care
work remotely
remote work
osu
applecare college advisor
You're a problem-solver and amazing with people! You're enamored by the way things operate, comfortable with change, and have the ability to figure out how technology works when things go wrong. You can multitask across systems and applications, analyze and resolve technical issues, and comfortably navigate a virtual work environment. You have excellent verbal and written communication skills, as well as the ability to effectively prioritize and manage your time. You're not only here to help fix technical issues, but also provide an incredible customer experience. Because you'll work from home, you'll need the discipline to work independently from your team and manager. If this sounds like you, you could be part of our AppleCare College Program.

In our AppleCare College Program, you'll be supporting many of our popular products, from iPhones to iPads to MacBooks to desktop Macs. As our customers' first point of contact, you'll be the friendly voice of Apple, providing a world class customer experience, troubleshooting, and technical support. We'll rely on you to listen to our customers and use your technical expertise, creativity, and passion to meet their needs - and remind them that behind our great products are amazing people.

This position comes with competitive pay, full corporate benefits which includes tuition reimbursement, paid time off, discounts, Employee Stock Purchase Plan, and the opportunity to make a difference. You can also expect a work schedule designed around your class schedule, comprehensive paid training, and dedicated resources to support your ongoing growth and career development.

About Apple

Apple revolutionized personal technology with the introduction of the Macintosh in 1984. Today, Apple leads the world in innovation with iPhone, iPad, the Mac and Apple Watch. Apple’s three software platforms — iOS, OS X and watchOS — provide seamless experiences across all Apple devices and empower people with breakthrough services including the App Store, Apple Music, Apple Pay and iCloud. Apple’s 100,000 employees are dedicated to making the best products on earth, and to leaving the world better than we found it.

 

 

Apple is a place where extraordinary people gather to do their best work. Our community is made up of every kind of individual: artists and designers, engineers and scientists, thinkers and doers. Together we create things and experiences people once couldn’t have imagined — and now can’t imagine living without. So if you’re excited by the idea of making a real impact, a career with Apple might be your dream job. Just be ready to dream big.c