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Business Operations Manager, App Store
Apple | Cupertino, California
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Job Description

We've all found apps we love and apps that have changed our lives. Apps transform the ways we learn, work, travel, have fun, and pursue our passions. In 2008, the App Store launched with 500 apps. Now there are more than two million. And so our team challenged ourselves: How can we offer more perspective and insight? How do we showcase the work of creative developers? How can we make the App Store a place our hundreds of millions of customers will want to visit every single day? We're hiring people who want to help make that happen. We are seeking an experienced and passionate individual to join the App Store Business Operations team. You will work on opportunities to optimize global business operations of the App Store for iOS, Mac, iMessage, Apple TV, and Apple Watch and support the development and roll-out of innovative processes and technology solutions that will increase efficiencies and scale the business.

5 years of experience in business operations and/ or business/digital transformation projects2+ years of relevant experience in management consulting or at a high-growth technology firm; Media and Entertainment experience a plusExperience working with cross functional global teams (business and technology) and managing the implementation of complex projectsProven ability to effectively interact and influence across all levels of the organization including senior managementExcellent business sense, project management skills, relationship management skills, and the ability to understand and resolve complex business issues Experience with programming languages such as Python etc. to support reporting and automation of operational activitiesStrong quantitative analytical skills and experience developing dashboards and reporting tools using spreadsheet applications, Tableau etc.Excellent interpersonal skills (written and verbal) and presentation skillsAbility to synthesize large amount of information and data to create a clear story digestible to different types of audience - business, engineering, executives etc.You are highly collaborative and self-motivated to work expertly in a highly demanding, team-oriented and fast-paced environmentYou have an enthusiastic outlook to problem solving and willingness to adapt to rapidly changing direction and new challengesExperience with Agile Software Development / Project Management methodologies a plusKnowledge of/ Experience in digital marketing and digital analytics a plusKnowledge of the iOS, macOS and App Store ecosystems a plus

You will work with cross functional global teams and senior management to support the development of business process and technology roadmaps in alignment with long term divisional strategiesAnalyze current state operations and propose to-be solutions that drive improvements to the organization WW or for addressing country-specific needsPartner with cross-functional business leaders across Marketing, Business Management, Editorial, Product etc. to define and document business use cases and requirements for process improvements/ technology solutions and prioritize these in alignment with strategic business goals Work with internal engineering teams, and external vendors as needed, to support the build and roll-out of technology solutionsAggressively track risks/issues with development and ensure business requirements are metDevelop and document process flows and related tool guidance for new business processes resulting from business initiativesSupport leadership in implementing new ideas effectively within the Apple culture and managing changes to improve the partner adoption of new tools or processesDefine operational metrics and developing dashboards and other reporting tools for business partners and leadership to understand business performance

Undergraduate degree in Operations, Business, Information Systems or related field; Advanced degree a plus

About Apple

Apple revolutionized personal technology with the introduction of the Macintosh in 1984. Today, Apple leads the world in innovation with iPhone, iPad, the Mac and Apple Watch. Apple’s three software platforms — iOS, OS X and watchOS — provide seamless experiences across all Apple devices and empower people with breakthrough services including the App Store, Apple Music, Apple Pay and iCloud. Apple’s 100,000 employees are dedicated to making the best products on earth, and to leaving the world better than we found it.



Apple is a place where extraordinary people gather to do their best work. Our community is made up of every kind of individual: artists and designers, engineers and scientists, thinkers and doers. Together we create things and experiences people once couldn’t have imagined — and now can’t imagine living without. So if you’re excited by the idea of making a real impact, a career with Apple might be your dream job. Just be ready to dream big.c

This company profile was created by AfterCollege and is about Apple. This page is not endorsed by or affiliated with Apple. For questions regarding company profiles, please email: care@aftercollege.com.