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Account Specialist I
Aon Corporation | Lincolnshire, Illinois
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Job Description

Job Description

Aon is looking for an Account Specialist

As part of an industry-leading team, you will help empower results for our clients by delivering innovative and effective solutions as part of our Small & Medium Enterprises group within Aon Risk Solutions, in Lincolnshire, IL. This position reports to the Associate Director, but is required to follow the direction of a senior staff member and maintain effective and productive relationships with both internal and external clients.

Your impact as an Account Specialist I

The Account Specialist I will assist Account Executives/Brokers on assigned accounts, managing key processes and undertaking client facing and internal activities as they relate to our commercial risk business. This is achieved through effective communication and partnership with our internal and outsourced ACS (Aon Client Services) partners.

Job Responsibilities:

* Maintains effective and productive relationships with clients.
* Perform necessary activities to support Account Executive/Broker team with initiating, marketing and processing of renewals, processing client invoices, requesting auto IDs, assisting with surplus lines processes, resolving account discrepancies in cooperation with PASC, initiating endorsement requests and processing other client requests and account servicing functions.
* At the direction of the Account Executive/Broker, drafts quote comparisons and follows up for binders, policies and endorsements.
* Seeks assistance from senior team members when confronted with unfamiliar or complex processing transactions.
* Ensure system of record (Bridge & Broker Desktop) is accurate and current to ensure outputs and client deliverables will be produced according to guidelines and policy detail.
* Manage client open items lists and responds to client ad-hoc requests.
* Where applicable, serves as the primary interface with Aon Client Services (ACS), coordinating activities of the client service team and ACS to ensure that key processes assigned are performed effectively.
* Act as the primary interface with PASC on client administration matters.
* Serves as key client liaison for items such as certificates, auto ID's, location additions, invoices, WC posting notices, allocations, premium finance agreements, summaries of insurance and policy transmittals.
* Understands and works in alignment with the Aon Leadership Model and its pillars of Client Value, Unmatched Teams, Innovations, Results and Values.
* Ensures operational excellence, including adherence to service management requirements (e.g., Transparency & Disclosure, Aon Compliance Requirements, and Client Promise Methodology).

You Bring Knowledge and Expertise

Required Experience:

* Ability to effectively communicate both verbally and written with external and internal clients on client servicing activities
* Understands operation processes and methodologies; proven ability to work effectively with moderate guidance and supervision.
* Must have strong Excel skills to import/export data, strong Word skills, some v-look up experience a plus.
* Successfully operates in a fast-paced output driven environment that requires staff members to multi-task, react quickly and perform task that are not routine.

Preferred Experience:

* Entry level position 1-3 years of commercial insurance/office experiences a plus; will also consider recent college graduate.
* Must have appropriate insurance brokers license or obtain within 6 months of hire.


Bachelor's degree is preferred, but will consider a high school diploma with 1 - 3 years of commercial insurance experience.

We offer you

A competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

Our Colleague Experience:

From helping clients gain access to capital after natural disasters, to creating access to health care and retirement for millions, Aon colleagues empower results for our clients, communities, and each other every day. They make a difference, work with the best, own their potential, and value one another. This is the Aon Colleague Experience, defining what it means to work at Aon and realizing our vision of empowering human and economic possibility. To learn more visit Aon Colleague Experience.

About Aon:

Aon plc (NYSE:AON) is a leading global professional services firm providing a broad range of risk, retirement and health solutions. Our 50,000 colleagues in 120 countries empower results for clients by using proprietary data and analytics to deliver insights that reduce volatility and improve performance.

By applying for a position with Aon, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Aon's employment policies. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

Aon provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, or domestic partner status. Aon is committed to a diverse workforce and is an affirmative action employer.


Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Job number: 2450173

Category: Account Management / Brokerage / Insurance

Location: United States, IL, Lincolnshire

10/1/2018 13:53:42

About Aon Corporation

Aon Corporation (Aon), through its subsidiaries, serves its clients through two operating segments: Risk and Insurance Brokerage Services, which acts as an advisor and insurance broker, helping clients manage their risks, as well as negotiating and placing insurance risk with insurance carriers through its global distribution network, and Consulting provides advice and services to clients related to health and benefits, retirement, compensation, strategic human capital, and human resource outsourcing. The Company's clients include corporations and businesses, insurance companies, professional organizations, independent agents and brokers, governments, and other entities. It also serves individuals through personal lines, affinity groups, and certain specialty operations. In January 2009, the Company completed the sale of AIS Management, LLC, which is the parent company of Auto Insurance Specialists, LLC to Mercury General Corporation.

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