Experience:
No experience
Employment Type:
Part time
Posted:
9/21/2018
Job Category:
Administration
Receptionist / Administrative Assistant
(This job is no longer available)
ANTHEM MEMORY CARE | Tinley Park, IL
loading
loading
School
Major
Grad Date
 
 

Not sure what types of jobs you are interested in?


Explore Jobs
Based on Your Education

Follow This Company
Share

Job Description

THIS IS A PART-TIME POSITION; HOURS ARE MAINLY 4P-8P AND WEEKENDS 8A-8P; WEEKENDS ARE MANDATORY

General Statement of Position

This position is a multi-faceted position, requiring excellent customer service awareness and follow through in many areas and all aspects of our business.

Essential Functions

The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.

* Know and understand the vision, purpose, values and goals of Anthem Memory Care.
* Responsible to provide "5 star" customer service to all customers whether in person, via computer, or on the phone.
* Keep residents informed about activities and special functions.
* Maintains reception area/lobby and reception desk. Maintains all office machines and assists others with their use.
* Keeps reception area free of clutter, organized and presentable.
* Know and understand the principles of Anthem Memory Care, including concepts such as the "FISH" philosophy and the service standards that are integrated into our everyday work culture.
* Be actively involved in providing "5 star" customer service using the "FISH" philosophy and other tools to do so.
* Participates in all departments that use radios, pagers as a form of communication.
* Maintains all office master forms, lists and tracking systems used for daily operations.
* Attend all staff meetings and in services to keep informed and engaged.
* General question answering for a variety of items…what activities are going on, when outings are schedules, where particular staff members are, maintenance service, directions to facility, etc….
* Follow written policy and procedure pertaining to resident rights as well as resident abuse procedure.
* Keeps all information in regards to residents/staff confidential.

Minimum Training and Experience

* Ability to read, speak and understand English sufficiently to follow directions and communicate with supervisor, co-workers and residents
* Some housekeeping experience is desirable but not essential, since on-the-job training will be provided.

Certification and Clearance Requirements

* Requires First Aid certification;
* Must receive criminal records clearance from the Department of Justice and FBI;
* Must have health screening and T.B. / CXR clearance.

About ANTHEM MEMORY CARE

Anthem will provide its residents and their families with confidence and peace of mind by delivering the industry's "Best Practices" in dementia care.