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Employment Type:
Full time
Job Category:
Visitor Experience Associates
(This job is no longer available)
Antenna International | Washington, DC
Grad Date

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Job Description

We are currently looking to recruit a highly motivated individuals to serve as our Visitor Experience Associates.

This is a client facing role so this person must be well presented, confident and diplomatic. The Visitor Experience Associate to act as an ambassador for both Antenna International and our Client, the National Air & Space Museum at the Smithsonian, remaining professional at all the times. The Associate will actively engage with visitors to use the audio/multimedia tour by:

  • Selling the benefits of taking the tour: experience the museum through a different perspective!
  • Instruct and assist the diverse visitors with using the tour equipment.
  • Deliver exceptional customer service: maintain a positive attitude and work within a team environment to positively impact the visitor experience and operations.
  • Handle monetary transactions resulting from the sale of the tours.
  • Deliver all aspects of the retail operation: from maintaining a clean and tidy workplace to ensuring equipment is ready for use or stored when not in use to gathering visitor feedback.
  • Minimizing equipment loss: understand the importance of maintaining and securing company property. Inform visitors about where to return equipment but also ensure it is returned.

What skills are required?

  • Excellent communication skills.
  • Strict attention to detail.
  • Sales and influencing skills.
  • Ability to stand for extended periods of time.
  • Ability to work under pressure.
  • Experience in customer service.
  • Dynamic and energetic personality with a positive attitude.
  • Experience in fast past retail or customer service environment.
  • Ability to deal with conflict resolution.
  • Ability to be equally effective in working in a team environment and alone.
  • Ability to multitask.
  • Ability to stand for extended periods of time.
  • Passion for the cultural sector a plus!

This role will report to the Manager, Visitor Experience. This is a very hands-on role that requires initiative and a pro-active approach, combined with good problem solving skills and focus at all times.

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About Antenna International

International Antenna Corporation(IAC) was started in Orlando FL in 1992 to provide amateur operators with high quality efficient HF wire antennas. The original product was the Double Bazooka originally invented by MIT in the 1940's for military radar applications. The antenna never gained widespread use in the amateur world because of difficulties in construction. Rarely could an amateur build a Double Bazooka that could and would withstand the harsh wind and ice loading that we encounter in our everyday environments. IAC was started by three individuals, two of which worked in the aerospace industry. Since they both liked the performance of the Double Bazooka, they decided to create an antenna that would withstand the environments. They used aerospace design techniques, Mil Spec materials and workmanship in the design of the Double Bazooka line of antennas. These antennas were designed to withstand worldwide climate conditions to include extreme UV sun loading, hurricane salt driven winds to extreme ice loading. IAC does not believe in sacrificing quality in exchange for a good price. IAC has been designing variations of the Double Bazooka to include Half Slopers, Inverted L, Shorty, Phased Array and Flag Pole Stealth antennas all with the same high quality as the flagship antenna the Double Bazooka. Most of these antennas were invented in the Orlando facility and tested on the IAC antenna range for optimum performance. The most important part of our business is customer service. We stand behind our products and provide technical service and support before and long after the product is sold. In 2006, IAC relocated to Pennsylvania, but still offering the same high quality Double Bazooka line of HF antennas for the radio amateur. We are committed to managing our business for long-term growth, investing in new technologies and maintaining competitive leadership in our markets, in addition to standing behind our products.