Experience:
No experience
Employment Type:
Full time
Posted:
1/25/2018
Job Category:
Engineering
Industry:
Equipment Manufacturing
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Service Engineer
Amsted Rail | Bessemer, Alabama
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Job Description

Amsted Rail is a globally integrated manufacturer.  Railroads, as well as car builders, owners, and leasing companies rely on us to provide components and innovative systems for freight cars and locomotives, repair and service and location and condition monitoring.  From the big picture to the finest details, Amsted Rail is continuously improving the heavy haul landscape.

We are currently seeking Service Engineer to support the US Gulf - Southeast Region.

Position Summary:

Provide technical support to current and prospective customers in the use of Amsted Rail (ARX) products and industry requirements.  Act as a liaison in the field between customer service, Sales, Marketing, Engineering, Quality and other ARX technical groups.

Principal Activities/Objectives:

Provides technical services and product support training to customers and other users of company products.

  • Conducts product performance analysis at customer locations or in response to customer requests.
  • Responds to and assists in resolving customer complaints.  Investigate actual or suspected product failures.
  • Provides technical education regarding rule changes and related regulatory matters affecting wheels, axles, bearings, trucks, end-of-car components, castings, lubrication and telematics asset monitoring for customers and other users.
  • Assists in and conducts joint product inspections with customers.
  • Develops training materials for seminars and participates in educational schools.

Assists internal engineering departments in product development, manufacture, and testing.

  • Assists in and conducts product testing at customer facilities, other external testing facilities, and using internal test capabilities.
  • Participates in product improvement and problem resolution teams as assigned.
  • Participates in process and testing improvements.
  • Identifies opportunities for continuous improvements.

Insures that products and services are positively perceived by customers by representing the company and its products and services in an effective manner.

  • Develops and implements a customer service plan for each assigned account.
  • Visits assigned customers on a regular schedule.  Coordinates those contacts with sales and marketing to optimize ARX presence in customer shops.
  • Analyzes customer specific performance issues and develops performance improvement plan.
  • Develops and reports information on customer perceptions of the quality and performance of competitor products.


Educational Requirements:

  • B.S. in Engineering, A.A.S. in Engineering Technologies or equivalent industry experience
  • Comprehensive knowledge of industry standards desired.
  • Knowledge of bearing, wheel, truck, axles, castings, brake systems and remote monitoring equipment a plus.
  • Knowledge of Inspection, Testing and Measurement or Quality Systems key
  • Some use of statistical methods and process knowledge
  • 75% min travel

Evaluation Areas:

Prospective candidates will be evaluated on adaptability, coaching, motivational fit, planning and organizing, gaining commitment, initiative, contributing to team success, quality orientation, safety awareness, communications and technical strength and experience.

Through competitive wages, outstanding benefits, and internal advancement opportunities, you will have the chance to create a career of which you can be proud.  If you are open to relocation, there are also vast advancement opportunities within the Amsted Corporation.

We offer a full range of benefits including medical, dental, vision, 401(k) with employer matching and an Employee Stock Ownership Plan.  We are 100% employee owned. 

All interested applicants please apply online at www.amstedrail.com.


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