1-3 years of experience
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Employment Type:
Full time
Job Category:
Customer Service
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Airport Agent
American Airlines | San Pedro, California
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Job Description

Location: Ramon Villeda Morales Intl Apt (SAP-TRML) 
Additional Locations: None
Job Level: 
Requisition ID: 10474 


  • Serves customers in a caring, efficient and diplomatic way and resolves problems in a mutually beneficial manner; prepares itineraries, computes fares, and issues tickets; calculates total revenue received; must be able to work alone or with minimal supervision. Checks baggage and informs passenger of excess baggage charges in accordance with tariff rules; must be able to lift and carry bags and boxes weighing up to 70 lb; must have the ability to stand for prolonged periods of time.



  • Must have working knowledge of sabre; must meet weight, height, and profile requirements ref: passenger service manual; must be willing to work weekends and flexible shifts according to operational needs; must have a minimum of one year experience in reservations and or customer service and possess excellent customer service skills; good oral communication skills; must be able to read, write, fluently speak and understand English and the native language; must have the ability to work under pressure; high school diploma is required


Additional Locations: None
Job Level: 
Requisition ID: 10474 

About American Airlines

American Airlines is the world's largest airline. American, American Eagle and the AmericanConnection(R) airlines serve 250 cities in over 40 countries with more than 4,000 daily flights. The combined network fleet numbers more than 1,000 aircraft. American's award-winning Web site, AA.com, provides users with easy access to check and book fares, plus personalized news, information and travel offers. American Airlines is a founding member of the oneworld(R) Alliance, which brings together some of the best and biggest names in the airline business, enabling them to offer their customers more services and benefits than any airline can provide on its own. Together, its members serve nearly 700 destinations in over 140 countries and territories. American Airlines, Inc. and American Eagle Airlines, Inc. are subsidiaries of AMR Corporation.

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