No experience
Employment Type:
Full time
Job Category:
Customer Service
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Customer Assistance Representative
American Airlines | San Francisco, California
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Job Description

The terms and conditions of this position are covered by the CWA-IBT Collective Bargaining Agreement.


American Airlines is a commercial airline providing passenger and cargo transportation throughout North America, Central
America, South America, the Caribbean, Europe, Asia and Australia.

The Customer Assistance Representative interacts with customers in a courteous, efficient, friendly and professional

- Accepting, checking and tagging customers' baggage at kiosks
- Processing and completing credit card baggage transactions at kiosks
- Assisting customers with self-service kiosk check-in and kiosk baggage processing
- Queuing lines in ticket counter areas
- Accepting and activating customers' self-tagged baggage
- Performing clearance and verification of documents at kiosks
- Possibly performing additional related duties as deemed operationally necessary by management in accordance with the
collective bargaining agreement




- Must have high school diploma or GED equivalent
- Must be 18 years of age or older
- Read, write, fluently speak and understand the English language. Bilingual language skills may be required in some
- Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification
display areas (SIDA), if applicable
- Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
- Must be authorized to work in the U.S.



*Travel to the interview and any subsequent relocation expenses are the responsibility of the candidate.

About American Airlines

American Airlines is the world's largest airline. American, American Eagle and the AmericanConnection(R) airlines serve 250 cities in over 40 countries with more than 4,000 daily flights. The combined network fleet numbers more than 1,000 aircraft. American's award-winning Web site, AA.com, provides users with easy access to check and book fares, plus personalized news, information and travel offers. American Airlines is a founding member of the oneworld(R) Alliance, which brings together some of the best and biggest names in the airline business, enabling them to offer their customers more services and benefits than any airline can provide on its own. Together, its members serve nearly 700 destinations in over 140 countries and territories. American Airlines, Inc. and American Eagle Airlines, Inc. are subsidiaries of AMR Corporation.

This company profile was created by AfterCollege and is about American Airlines. This page is not endorsed by or affiliated with American Airlines. For questions regarding company profiles, please email: care@aftercollege.com.