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Infrastructure Engineer
American Airlines | Fort Worth, Texas
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Job Description

Location: AA Headquarters 2 (DFW-HDQ2) 
Additional Locations: None
Requisition ID: 5879 

Job Description

This position will help the engineering efforts in migrating from American’s legacy voice infrastructure to an innovative enterprise voice, mobility, and Unified Communications solution. This position will also engineer, build, and lead small projects, resolve telephony issues, and optimize the enterprise voice infrastructure.  The engineer will interact with various internal AA teams and external vendors, and is responsible for assisting with the effort to implement Unified Communications projects.  Requires interaction with upper-level IT management, leads, engineers, and architects to ensure processes are efficient, sustainable, repeatable, and predictable.   


Responsibilities, tasks, functions, deliverables, etc:

  • Support Unified Communications projects for the enterprise’s voice and telephony needs at campus locations, airports, sales offices, and reservations worldwide.
  • Coordinate with architects to develop the strategy for defining, deploying, and maintaining voice services with regards to the Unified Communications architecture.
  • Design, engineer, and deploy a reliable and robust Unified Communications architecture and platform.
  • Prepare input to technical and architecture designs that detail the proposed UC technologies and their integration into the enterprise.
  • Support the enterprise UC vision deliverables by implementing viable technologies, ensuring compatibility with the existing environment, and acting as a technical resource for peers and managers within the UC team. 
  • Research and remain current on emerging Unified Communications technologies, products, services, protocols, and standards that are directly in line with the UC vision, business needs, and requirements.

Job Description (Continued)

  • Ensure integration compatibility of new UC systems with enterprise LANs, WANs and Internet-based services and protocols.
  • Plan for management or phasing out of legacy telephony systems and other switch based technologies.
  • Support telecommunications infrastructure and its associated software, including PBXs, call management systems, voice mail, and interactive voice response, and respond to issue escalation and service interruption as a confident technical leader.
  • Assume technical a role in problem resolution and root cause analysis, and provide actionable after-incident analysis to ensure root cause issues are logged and remediated.
  • Maintain effective external relationships with UC vendors, consultants, and service providers.  Leverage these relationships to ensure that the best fit solutions and resources are available to the enterprise. Where necessary, work with solution vendors during installations and deployments.

Job Qualifications

  • B.S. Computer Science, Telecom, Engineering, or related discipline
  • Technical knowledge of VoIP/IP telephony systems, PBXs, voice mail, ACD’s, interactive voice services, call management systems, and telecommunications accounting systems
  • 3 – 5 years of Telcom experience
  • 5+ years of implementing Cisco CUCM
  • Understanding of Cloud Architecture
  • Hands on knowledge of SIP, H.323 (IP), H.320 (ISDN), TCP/IP
  • Session Border Controller (SONUS, Acme Packet, Cisco, etc)
  • Telephony Traffic and Engineering (Erlangs, Trunks, Blockage, etc)
  • Technical knowledge of PSTN, VoIP, T1/PRI, MPLS, Frame Relay, ATM, ISDN and systems interconnectivity
  • SIP Architecture Integration
  • Working knowledge of legacy TDM systems
  • Experience working with the following platforms Avaya, NEC, Nortel, and Lync 2010/2013
  • Understanding of VoIP QoS issues and mitigation strategies (G711, G729, etc)
  • Microsoft Visio
  • DNS/ENUM and Dialing Plan
  • Experience deploying and supporting Unified Communications collaboration tools using integrated voice, video, and data architectures
  • Experience with telecom/data carrier provisioning, billing, and troubleshooting procedures
  • Experience with VoIP networking and technical proficiency in LAN/WAN architectures
  • Experience with current best practices in IT standards, principles, and security practices 

Additional Locations: None
Requisition ID: 5879 

About American Airlines

American Airlines is the world's largest airline. American, American Eagle and the AmericanConnection(R) airlines serve 250 cities in over 40 countries with more than 4,000 daily flights. The combined network fleet numbers more than 1,000 aircraft. American's award-winning Web site, AA.com, provides users with easy access to check and book fares, plus personalized news, information and travel offers. American Airlines is a founding member of the oneworld(R) Alliance, which brings together some of the best and biggest names in the airline business, enabling them to offer their customers more services and benefits than any airline can provide on its own. Together, its members serve nearly 700 destinations in over 140 countries and territories. American Airlines, Inc. and American Eagle Airlines, Inc. are subsidiaries of AMR Corporation.

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