Experience:
1-3 years of experience
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Employment Type:
Full time
Posted:
12/5/2016
Job Category:
Customer Service
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Specialist Baggage Resolution - DFW
American Airlines | Fort Worth, Texas
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Job Description

Additional Locations: None
Requisition ID: 2718 

Job Description

  • Perform inventory on unclaimed baggage and utilize tracing functions to assist in reuniting customers with their bags
  • Communicate with customers via phone or email regarding the status of their property
  • Act as an internal/external resource for baggage information
  • Capture data relative to our baggage performance for the purpose of affecting positive change
  • Act as a resource for small claims court cases, executive referral correspondence, interline billing, internet response, accounting check interface, NetTracer and WorldTracer support, and baggage policy communication
  • Accurately interpret and apply policies relating to Federal Aviation Regulations (FARs), Air Carrier Access Act (ACAA), Americans with Disabilities Act (ADA), and ATA and IATA regulations, as they relate to customer inquiries and/or service incidents

Job Qualifications

  • High school diploma or GED
  • 2 years’ experience in a customer service position
  • Working knowledge of SABRE RES/BagFinder, WTR and MS Office Suite
  • Typing skill of at least 35 w.p.m.
  • High attention to detail 
  • Above average oral and written communication skills
  • Must be able to read, write, fluently speak and understand the English language
  • Hours of operation are 6:00AM-6:00PM, 7 days per week including holidays. Must be willing to work any schedule provided during the hours of operation
  • Position is located in the Dallas/Ft. Worth area in one of the American Airlines warehouse facilities. Must be willing to work in this location in a warehouse environment
  • Willing to work voluntary and/or involuntary overtime as needed
  • Willing to travel on company business if and when necessary
  • Must be able to lift bags weighing up to 75lbs
  • Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA)

Additional Locations: None
Requisition ID: 2718 

About American Airlines

American Airlines is the world's largest airline. American, American Eagle and the AmericanConnection(R) airlines serve 250 cities in over 40 countries with more than 4,000 daily flights. The combined network fleet numbers more than 1,000 aircraft. American's award-winning Web site, AA.com, provides users with easy access to check and book fares, plus personalized news, information and travel offers. American Airlines is a founding member of the oneworld(R) Alliance, which brings together some of the best and biggest names in the airline business, enabling them to offer their customers more services and benefits than any airline can provide on its own. Together, its members serve nearly 700 destinations in over 140 countries and territories. American Airlines, Inc. and American Eagle Airlines, Inc. are subsidiaries of AMR Corporation.

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