No experience
Employment Type:
Full time
Job Category:
Customer Service
Member Services Representative- Branch Operations - PHX
American Airlines | Phoenix, Arizona
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Job Description

Additional Locations: None
Requisition ID: 1961 

Job Description

American Airlines Federal Credit Union, well known for its financial leadership, innovation and service, has an opening for a Member Services Representative at its Phoenix Branch located in the Phoenix International Airport. An important component of the MSR role is building positive relationships with AAFCU members, which is key in understanding member needs and recommending appropriate products and services to fulfill those needs. The selected candidate will be responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act.


The schedule for this position will be set based upon operational needs and may require a Saturday rotation. The selected candidate must have flexibility to provide coverage any time during branch hours, as needed, as well as attend required meetings before or after hours, if scheduled.


Level to be determined based upon qualifications and experience of candidate.

    Job Description (Continued)

    Job duties include:

    • Open new accounts, sell and process Credit Union services for new and existing members
    • Post deposits and process loan payments
    • Process various monetary transactions and maintaining account information
    • Perform Notary Services as required
    • Create and promote positive name recognition for the Credit Union
    • Work with branch/department managers and leverage cross-selling opportunities
    • Research member inquiries and provide solutions as required in a timely manner
    • Awareness of all branch functions and duties to ensure proper support and coverage is provided at all times
    • Implementing and enforcing internal control and security measures in accordance with Credit Union policies and government regulations
    • Fostering a culture that promotes teamwork, service excellence and relationship building within the covered branches and overall organization
    • Input member information for consumer loan applicants
    • Flexibility to perform other duties as assigned
    • Work in a rotating Saturday schedule as applicable

    Job Qualifications

    • High school diploma or GED required
    • College degree preferred
    • Previous banking or Credit Union experience preferred
    • Must be able to read, write, fluently speak and understand the English language
    • Bilingual, including the ability to speak, read, and write Spanish a plus
    • Must have excellent member service skills, excellent oral and written communication skills.
    • Applicant must be VERY comfortable in a sales-cultured environment with a desire to cross sell Credit Union products and services
    • Must be able to work well independently and with minimal supervision
    • Capable of effectively working with people of varying backgrounds and levels and securing inter- and intra- departmental and external cooperation
    • Ability to proficiently use standard office equipment, PC software and applications necessary to perform job duties
    • Above-average interpersonal and communication skills and professional telephone manner
    • Strong organizational skills and capacity for attention to detail
    • Good aptitude for mathematics and analytical ability
    • Must work well under deadlines and high volume pressure
    • Must be able to sit and/or stand for extended periods of time
    • Satisfactory performance and attendance are required
    • Candidates will be required to pass applicable American Airlines pre-hire compliance checks
    • Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
    • Must have acceptable credit history, which will be verified (e.g., no past due accounts, charge-offs, collection items or bankruptcies)

    Additional Locations: None
    Requisition ID: 1961 

    About American Airlines

    American Airlines is the world's largest airline. American, American Eagle and the AmericanConnection(R) airlines serve 250 cities in over 40 countries with more than 4,000 daily flights. The combined network fleet numbers more than 1,000 aircraft. American's award-winning Web site, AA.com, provides users with easy access to check and book fares, plus personalized news, information and travel offers. American Airlines is a founding member of the oneworld(R) Alliance, which brings together some of the best and biggest names in the airline business, enabling them to offer their customers more services and benefits than any airline can provide on its own. Together, its members serve nearly 700 destinations in over 140 countries and territories. American Airlines, Inc. and American Eagle Airlines, Inc. are subsidiaries of AMR Corporation.

    This company profile was created by AfterCollege and is about American Airlines. This page is not endorsed by or affiliated with American Airlines. For questions regarding company profiles, please email: care@aftercollege.com.