Experience:
0-1 years of experience
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Employment Type:
Full time
Posted:
8/22/2017
Job Category:
Information Services
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Business Analyst
Amdocs, Inc. | Dublin, California
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Job Description

Job ID: 54535   

Who are we?

If you’re a smartphone user then you are part of an ever more connected and digital world. At Amdocs, we are leading the digital revolution into the future. From virtualized telecommunications networks, Big Data and Internet of Things to mobile financial services, billing and operational support systems, we are continually evolving our business to help you become more connected. We make sure that when you watch a video on YouTube, message friends on SnapChat or send your images on Instagram, you get a great service anytime, anywhere, and on any device. We are at the heart of the telecommunications industry working with giants such as AT&T, Vodafone, Telstra and Telefonica, helping them create an amazing new world for you where technology is being used in amazing new ways every single day.

In one sentence

Understands business needs. Assesses the impact of those needs, capturing, analyzing and documenting requirements and providing high level solutions that leverage product capabilities and best practices in order to produce an optimal solution. Communicates and implements recommended solutions.

What will your job look like?

  • You will be responsible to proactively analyze incidents incoming in the system and identify improvement areas for long term reduction and efficient operations
  • You will be responsible to accept handover of Root cause analysis post major incidents and drive the long term preventive measures

  • You will be responsible to lead above activities across multiple service towers (IT applications, Infra, data center, and network domains

  • You will be responsible to manage a junior team member to provide all of the above services

  • You will be responsible to manage service level reporting across the problem management function of the standard ITIL processes

All you need is...

  • Degree in Computer Science or Industrial Engineering & Management - Information System           
  • Customer-facing experience – ability to present the Amdocs solution using various methods (presentations, demos, and so on)                                                                             
  • Wide knowledge of relevant products and E2E Business process                                           
  • Knowledge of the telecom industry and Amdocs business processes (ETOM, ASOM)
  • Experience in leading a team in cross-Amdocs domain solutions

Why you will love this job?

  • You will be able to use your superior business analyst skills to make a significant impact on high-level solutions that best produces the optimal product solution.
  • You will be a key member of a global, dynamic and highly collaborative team with various possibilities for personal and professional development
  • You will have the opportunity to work in multinational environment for the global market leader in its field

       

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