3-5 years of experience
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Employment Type:
Full time
Job Category:
Support Engineer- Recent Grad
(This job is no longer available)
Amazon | Seattle, WA
Grad Date

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Job Description

Opportunities for students and new graduate!!
At Amazon, our evolution has been driven by the spirit of innovation that is part of our DNA. As a new college graduate or intern, you can have multiple opportunities to innovate and solve real-world, complex technical and business problems as you join us on our journey.

We strive to hire the brightest minds from the best universities globally, and have various career opportunities available for undergraduates and advanced degree students with diverse academic backgrounds.

The work environment here is fast-paced and continually evolving, and every Amazonian is passionate about ownership and delivering results for the company. If you want to work in an environment that will challenge you to relentlessly improve the Amazon experience for our customers, where each day is different from the next, and your learning never truly ends, take a look at Amazon's many University opportunities.

Amazon Web Services is a dynamic and rapidly growing business within Amazon.com. We are building some of the largest and most complex distributed systems in the world, and we need world class people to help us implement and operate them.

We provide organizations with building block web services that allow them to innovate faster and operate their software more cost-effectively. These services-in-the-cloud include on-demand compute capacity, storage, content delivery, querying of structured data, message queuing, and more.

The AWS team is building and delivering the next generation of cloud computing that supports public AWS offerings like S3, EC2, and CloudFront. We are innovating new ways of building massively scalable distributed systems.

We have high standards for our computer systems as well as our employees: our systems are highly secure, highly reliable, highly available, and must function at massive scale; our employees are super smart, driven to serve customers, and fun to work with. On a "typical" day, support engineers might deep dive to root cause a customer issue, investigate why a metric is trending the wrong way, consult with the top engineers at Amazon, or discuss radical new approaches to automate operational issues. We are looking for a seasoned Support Engineer to join our energetic, fast-moving and passionate team. This is an opportunity to operate and engineer systems on a massive scale, and to gain top-notch experience in cloud computing. You'll be surrounded by people who are wickedly smart, passionate about cloud computing, and believe that world class service is critical to customer success. You'll become a master at AWS Services platform diagnosis, response, measurement, and automation. You will design and build the operational scalability that sustains the platform's insane growth. You will measure your success and it will be visible.

You should have or be most of the following:

Experience running and maintaining a 24x7 Internet-oriented production environment, preferably across multiple data centers, involving (preferably) hundreds of machines Demonstrable expertise around specifying, designing, and/or implementing system health, performance monitoring tools, and software management tools for 24x7 environments A solid grasp of networking fundamentals, preferably including hands-on experience with load balancers, switches, routers, etc. Familiar with the challenges surrounding efficient operations and failure mode analysis in large complex distributed systems

You will be expected to deliver on these kinds of things in the first six to twelve months on the job:

Through participation in all phases of the development of a large distributed system; providing hardware, manageability, operability and performance perspectives on all aspects of the system Define and/or refine hardware requirements and selected designs, balancing raw up-front dollar cost with operability and TCO, from the data center infrastructure up specify and participate in the development and delivery of operability-related features such as system health monitoring, diagnostics, repair, and other self-healing automation Develop or further existing application and system management tools and processes that reduce manual efforts and increase overall efficiency Adapt and improve operations management systems and processes to accommodate rapid and increasing growth in systems and traffic Participate in the design and execution of production acceptance tests and new hardware evaluations Maintain fleet inventory management, including producing, maintaining, and evolving capacity plans for various components Monitor the health of the fleet, automating system health, maintenance tasks, and reporting systems as needed Perform various system maintenance tasks (your hands get dirty here), including configuration of new machines Manage directly assigned tasks and on-call duties gracefully

Basic Qualifications

Demonstrated proficiency in Linux, hand on and related debugging.
- Minimum of two years support engineering or system admin experience.
- Minimum of two year's experience running services on Linux/Unix
- Good working knowledge/experience on highly distributed virtual environment, networking, s/w build and deployment process.

This position requires the applicant selected to obtain and maintain a Top Secret security clearance with Sensitive Compartmented Information (TS/SCI) eligibility and access. A US Government administered polygraph examination will be required. TS/SCI eligibility is not required to start; however, the applicant selected will be subject to a Single-Scope Background Investigation (SSBI) and must meet eligibility requirements for access to classified national security information. Applicants with a current SSBI, SBPR, or PPR, may be eligible for crossover in accordance with ICPG 704.4.

Preferred Qualifications

-Bachelor's degree in Information Science / Information Technology, Computer Science, Engineering, Mathematics, Physics, or a related field.
- Strong ownership, urgency, and drive to launch services
- Minimum of two years support engineering or system admin experience.
- Minimum of two year's experience running services on Linux/Unix
- Good working knowledge/experience on highly distributed virtual environment, networking, s/w build and deployment process.

Amazon is an Equal Opportunity-Affirmative Action Employer- Female/Minority/Disability/Vet.

*Please email AWS Recruiter, Jessica Lattanzi (lattanj@amazon.com) if you have questions

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About Amazon

Amazon.com was founded in July 1994 with a vision of building the Earth's most customer-centric company where visitors can find and discover anything they want to buy online. That vision has grown from an online bookstore run out of a garage to a Fortune 500 company operating in six countries with a selection that includes millions of products in an ever-growing number of categories. Amazon.com leverages its $900 million investment in technology to offer its customers unparalleled shopping experiences. Based in Seattle, Amazon.com has hundreds of software engineers working on some of the most interesting technical challenges on the planet. As a member of our team, you will be part of the evolution of e-commerce and learn from industry leaders.