Experience:
3-5 years of experience
Concerned about your lack of experience? Learn More...
Employment Type:
Full time
Posted:
5/31/2016
Job Category:
Customer Service
AWS Cloud Support Associate- NEW GRADS!!
(This job is no longer available)
Amazon | Seattle, WA
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Job Description

Opportunities for students and new graduate- Seattle, WA
At Amazon, our evolution has been driven by the spirit of innovation that is part of our DNA. As a new college graduate or intern, you can have multiple opportunities to innovate and solve real-world, complex technical and business problems as you join us on our journey.

We strive to hire the brightest minds from the best universities globally, and have various career opportunities available for undergraduates and advanced degree students with diverse academic backgrounds.

The work environment here is fast-paced and continually evolving, and every Amazonian is passionate about ownership and delivering results for the company. If you want to work in an environment that will challenge you to relentlessly improve the Amazon experience for our customers, where each day is different from the next, and your learning never truly ends, take a look at Amazon's many University opportunities.

Amazon has built a reputation for excellence with recent examples of being named #1 in customer service, #1 most trusted, and #2 most innovative. Amazon Web Services (AWS) is carrying on that tradition while leading the world in Cloud technologies. As a member of the AWS Support team you will be at the forefront of this transformational technology assisting a global list of companies that are taking advantage of a growing set of services and features to run their mission-critical applications. You will work with leading companies in this space and directly with the engineering teams within Amazon developing these new capabilities.

We are seeking people with strong customer support and technical skills. Do you have experience troubleshooting problems spanning multiple systems? Do you have a background in networking or operating systems? Do you have experience providing world-class customer service? If you fit the description, you might be the person we are looking for! Every day will bring new and exciting challenges on the job while you:

Learn and use groundbreaking technologies Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs
Opportunity to closely work with and learn from Subject Matter Experts in cloud technologies
Work directly with Amazon Web Service architects to help reproduce and resolve customer issues Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services Drive customer communication during critical events

Basic Qualifications

Bachelor's degree or at least two years of experience in a Technical Customer Service role Installation and/or Troubleshooting knowledge:
* OS Administration (Windows or Linux)
* Network Essentials (TCP/IP)

Preferred Qualifications

Ability to demonstrate:
Knowledge of Internet Fundamentals
Excellent oral and written communication skills
Strong customer focus
Excited about technology
Knowledge of Cloud Computing concepts Experience with scripting / programming Amazon is an Equal Opportunity Employer.

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About Amazon

Where all Amazon orders come to life

 

Fulfillment is at the heart of the Amazon experience. We deliver millions of products to hundreds of countries worldwide. Our teams possess a wide range of skills and expertise, from business analysis and inventory management to engineering. With more than 80 Fulfillment Centers worldwide, Amazon Fulfillment is growing at a pace that requires the best and brightest talent to be brought in to our company to help us continue to make history.

 

The evolution of Amazon has been driven by innovation. It’s part of our DNA. We are doing things every day that have never been done before—providing a huge selection of products and continuing to fulfill orders quickly. We accomplish this by solving complex problems with ingenuity and simplicity. We're making history and the good news is that we've only just begun!

 

We create. We build. We take ownership for what we do – whether we’re developing a new technology in-house or launching a new Fulfillment Center. Together, we’re constantly creating the ideas, services and products that make life easier for Amazon’s millions of customers. Regardless of role, each Amazonian is completely focused on working hard, having fun and making history.