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Employment Type:
Full time
Job Category:
Customer Service
Customer Service Representative
(This job is no longer available)
Aerocare | Silt, CO
Grad Date

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Job Description

Customer Service Representative 

Local home oxygen and medical company is seeking Customer Service Rep. This full time position is responsible for communicating by telephone and fax with referral sources and patients, establish and maintain patient files, process paperwork and payments, develop and maintain working knowledge of home equipment, insurance guidelines, eligibility and reimbursement for patients. Will require taking call. Must be at least 21 years old. High School diploma or GED required. 

Customer Service Representative Job Duties:

• Attracts potential customers by answering product and service questions; suggesting information about other products and services.

• Opens customer accounts by recording account information.

• Maintains customer records by updating account information.

• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

• Maintains financial accounts by processing customer adjustments. Recommends potential products or services to management by collecting customer information and analyzing customer needs. Prepares product or service reports by collecting and analyzing customer information. Contributes to team effort by accomplishing related results as needed.


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About Aerocare

AeroCare provides Air Ambulance services and is a nationally recognized throughout the world. Our commitment to excellence is achieved by combining highly trained medical personnel and state-of-the-art equipment with highly trained Flight Crews and well maintained fleet of aircraft, thus ensuring that your air ambulance service will be the best it can be. AeroCare Air Ambulance Service offers 24 hour emergency and non-emergency ambulance services throughout the world. Our philosophy is to provide out patients with the highest level of aero medical care including medivac services at the most cost effective price. This commitment to quality and cost effectiveness is delivered by combining the talents of our highly trained medical flight crews, our safety and service oriented Flight Crews, and a quality driven management team dedicated to treating each of our patients as if they were members of our own family. Our Medivac Service capabilities are supported by our 24 hour Flight Coordination Center staffed by air ambulance specialists. Our Flight Coordinator's specialize in assisting our customers in all aspects to insure a smooth, safe, and efficient transfer of the patient. AeroCare's expert staff has received full accreditation by the Commission on Accreditation of Medical Transport Systems (CAMTS) on March 29, 2003. Call or fill out an online Air Ambulance flight quote form.