No experience
Employment Type:
Full time
Job Category:
Customer Service
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5th Avenue Flagship Concierge
Adidas | New City, New York
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Job Description

Key Accountabilities:

  • Be a role model for customer service exceeding customers’ expectations
  • Supervise and coordinate the team to ensure all customers receive an optimal service level at all times
  • Demonstrate a positive attitude, serving as an Brand Ambassador, consistently exhibiting the Brand Attitude and Values while encouraging other employees to do the same
  • Guide and support all team members within the store on upcoming events, services and product launch details
  • Coach and motivate individuals within your assigned area to maximize their performance
  • Utilize and leverage partnered contacts and businesses to fulfill any request a guest may have during the course of their visit
  • Provide the customer with an experience that will always be remembered and with the highest level of responsiveness
  • Project an approachable and professional image in personal appearance, manner, and demeanor
  • Maintain a work environment of cleanliness and organization
  • Listen and work with guests who present service opportunities that other staff employees cannot resolve. Attempt to resolve them and/or elevate to the Consumer Experience Manager when matters are outside scope or ability
  • Provide continuous feedback to Consumer Experience Management team regarding updates, edits, reviews, and additions to vendor database (list of vendors, restaurants, service providers, etc.)


Knowledge, Capabilities and Experience:

  • Able to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
  • Experience solving problems involving several concrete variables in standardized situations
  • Able to use independent judgment to handle any customer service matters in satisfactory manner
  • Proficiency with electronic resources such as Internet search, Outlook and Word
  • Demonstrate eagerness and motivation to learn and interact with customers
  • Has a strong sense of service and desire to help others
  • Has a background in retail sales and/or in a customer service facing role.
  • Able to apply customer service principles to day-to-day interactions
  • Able to collaborate with team members on daily operational tasks
  • Demonstrates and can apply product and seasonal learnings
  • Aware of events and surroundings and able to apply the knowledge to daily interactions
  • Has local knowledge of sporting events and city sporting events and is able to use as unique selling points for products and services

Physical Requirements:

  • While performing the duties of this job, you are regularly required to talk or hear.  You are frequently required to stand; walk; use hands handle or feel; and reach with hands and arms.  You are occasionally required to sit; climb or balance; and stoop, kneel, crouch, and crawl.
  • You must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and ability to adjust focus.



  • Must have a high school diploma or general education degree (GED)
  • At least six month’s experience working in a sports/fashion customer & commercial focused retail environment.
  • Basic numeracy, literacy, and verbal communication skills.
  • Must be 16 years of age or older.
  • Experience at a service or concierge desk preferred
  • Bilingual in in French, German, Mandarin, and/or Cantonese preferred


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About Adidas

Adidas is a global designer, developer and marketer of athleticfootwear, apparel and accessories with the mission to be the leading sports brand in the world.

This company profile was created by AfterCollege and is about Adidas. This page is not endorsed by or affiliated with Adidas. For questions regarding company profiles, please email: care@aftercollege.com.