3-5 years of experience
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Employment Type:
Full time
Job Category:
Collections Specialist
(This job is no longer available)
Action Resources | Birmingham, AL
Grad Date

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Job Description

Description: Collections Specialist

Department: Accounting

Business Unit: ARI Logistics

Status: Full-Time / Non-Exempt

Reports to: Revenue Cycle Manager


The primary role of the Collections Specialist is to contact existing customers with delinquent or outstanding account balances in attempt to satisfy those debts. Collections Specialists are accountable for reducing delinquency for assigned accounts, meeting daily and monthly goals, and contributing positively to the success of the team.


1. Reviews delinquent or outstanding customer accounts to determine actions to be taken and initiates appropriate follow-up activity.

2. Accurately documents and maintains electronic records of collections efforts including all facts, information developed and actions taken in appropriate systems.

3. Monitors and maintains assigned customer accounts including, but not limited to, initiating or responding to customer calls, reconciliation of accounts, verifying account or billing discrepancies and resolves customer billing issues, entering adjustments, credit memos and small balance write-offs.

4. Works with internal team members and the customer to determine the cause for account delinquency and works with customer to establish equitable payment arrangements.

5. Provides back-up support for other team members and performs additional duties as needed.


* Persistent, competitive and aggressive toward achieving goals
* High-level of initiative and sense of urgency toward task completion
* Excellent communication (both oral and written) and listening skills
* Skillful at overcoming objections and negotiating with customers as needed
* Great interpersonal skills and the ability to adjust and interact with all levels of personnel
* Professional demeanor and strong customer service skills
* Strong problem-solving, time-management, organizational, and math skills


* High school diploma required, college degree preferred
* 2-3 years of previous experience in B2B account collections
* Experience in the transportation industry preferred
* Experience using a TMS such as McLeod Powerbroker desired
* Proven ability with MS Excel, MS Word, and MS Outlook

About Action Resources

Established in 1891, Family Resources Community Action (FRCA) is one of the oldest not-for-profit 501(c) (3) family centered social service organizations in Rhode Island. Dedicated to serving vulnerable families in Woonsocket and throughout Northern Rhode Island, FRCA has been a leader in the development of community based services to strengthen families. Originally known as the Woonsocket Day Nursery (1891) and then Woonsocket Child and Family Services (1940â?Ts), the agency was renamed Family Resources, Inc. in the early 1990â?Ts to reflect its growing array of family based support services. In 1997, the agency affiliated with the Woonsocket Shelter Community Action Program (WSCAP) expanding its reach to serve the homeless and assist low-income persons in addressing basic needs such as food, clothing, housing and utility assistance. An employment and training program has evolved partnering with local businesses to create economic opportunities for individuals and families living in poverty. In 2000, the affiliation between Family Resources, Inc. and WSCAP resulted in a merger between the two organizations creating Family Resources Community Action (FRCA). The respective Boards of the two organizations merged creating a tri-partite Board of Directors composed in equal numbers of low-income, public and private sector representatives in accordance with federal Community Service Block Grant regulations governing Community Action Agencies. In 2002 the Agape Center, a small HIV/AIDS service and support organization, merged with FRCA. The integration of these resources within one organization greatly enhanced service delivery for people living with HIV/AIDS, as individuals seamlessly access multiple services across FRCA. Family Resources Community Action offers over 25 programs organized within five service Divisions: