Experience:
3-5 years of experience
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Employment Type:
Full time
Posted:
10/20/2019
Job Category:
Other
Assistant Manager
(This job is no longer available)
Ace Hardware | Provincetown, MA
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Job Description

Job Description

About Us: Conwell Enterprises is a family owned company since 1989 with two locations in Provincetown (Conwell Home Center) and Wayland (and Wayland Home & Design) specializing in paint, interior design, hardware, cleaning supplies, housewares and more. We pride ourselves for excellent customer service, our commitment to the community and to the environment. For the last 5 years, Conwell Enterprises has achieved 5-star Platinum status with Ace Hardware Corporation for exceptional business practices. General Summary: The Assistant Manager is responsible for leading and managing associates involved with activities in the front and back end of the store which include check-out areas, returns, special services, computer systems and receiving. The assistant manager is also responsible for managing the incoming product through receiving, unloading, distribution and stocking as well as the outgoing product being delivered to the customers. Essential Duties & Responsibilities: Include the following. Other duties may be assigned. Customer Service - Provide positive representation of store. - Proactively assist customers in solving problems. - Greet customers entering and throughout the store. Thank customers when finished and when they are leaving the store. - Provide a friendly, outgoing demeanor; work well with customers as well as associates. - Ensure all calls and pages are answered promptly, courteously and effectively. - Handle customer complaints. Work to resolve problems with the customer and have store's best interest taken into consideration. - Possess excellent product knowledge and knowledge of store layout and location of products. Store Operations - Ensure a positive, professional and safe work environment for all associates. - Supervise the "general operations" of the entire store. - Responsible for opening and closing the store. - Assist with the implementation of Store programs. - Ensure successful Loss Prevention, Safety and Internal Audits. - Work with President and General Manager on all aspects of running the store. - Participate in weekly management staff meetings. - Communicate issues to the appropriate department with General Manager approval. - Assist with special projects within the store set forth by the General Manager. - Implement new Standard Operating Procedures into store execution. - Assist with daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise areas. - Ensure that price changes and label updates are completed timely and accurately. - Oversee all cashiering functions including training, maintenance, audits, and reports. - Manage and direct preventative maintenance and repairs in order to maximize and protect all physical assets (i.e. building, fixtures and equipment). - Visit competition to be familiar with what they are doing. - Perform all other duties as assigned. Inventory & Merchandising - Assist to ensure forklift operations and receiving is completed in a safe and efficient way. - Assist to ensure receiving, checking in and stocking of merchandise adheres to best practices and Standard Operating Procedures. - Ensure that all daily inventory management tasks are completed such as stocking, zero outs, Special orders, and defectives. - Responsible for maintenance of back stock levels. - Assist to ensure that cycle counts and negative on hand reports are completed timely and accurately. - Assist in ordering and maintaining desirable product inventory levels to ensure in-stocks and store profitability. - Assist with merchandise resets throughout the store. - Assist to ensure all signage is current in the store. - Assist in presenting a clean and orderly sales floor, including end caps and promotional and incremental merchandising. Hiring & Training of Associates - Assist in training of all associates. - Actively recruit and promote the advancement of associates. - Assist in hiring, training, scheduling, reviewing, rewarding and coaching Head Cashiers and Cashiers with the approval of the General Manager. - Leadership - Manage all aspects of store operations in the absence of the General Manager. - Lead by example; be approachable by all associates and customers. - Participate in store meetings. - Communicate any merchandising, cost control or sales idea to the General Manager for follow up.

Requirements

* Education/Training: High School degree, some college preferred. Possess product knowledge of hardware related products and their use to solve customer problems along with a willingness to learn -Experience: Minimum of 1-3 years retail management experience -Skills/Knowledge: Strong leadership and analytical skills -Excellent verbal and written communication skills with the ability to communicate clearly and effectively in all situations -Strong problem-solving and organizational skills -Ability to lead and develop others -Ability to handle multiple projects and tasks with a high attention to detail -Knowledge of computer systems, MS Word and Excel a plus. -Ability and willingness to work flexible hours including evenings, weekends and holidays to meet the needs of the business -Have a MA Driver's License or ability to acquire one Physical Requirements: -Ability to stand for an extended period of time -Move and handle boxes of merchandise and fixtures throughout the store, which entails lifting (up to 50lbs) and perform all functions as set forth -Ability to drive or learn to drive a forklift

Additional Info

Our great benefits include: - Competitive Pay - Comprehensive health plan: medical, dental, vision - 401K/savings plan - Discount on products and services

About Ace Hardware

Ace Hardware Corporation is a retailer-owned cooperative that operates primarily as a wholesaler of hardware and related products, and is also as a manufacturer of paint products. With approximately 4,600 hardware, home center and building materials stores that generate annual retail sales of more than $12 billion, Ace Hardware is the largest retailer-owned hardware cooperative in the industry. Ace currently operates 14 distribution centers in the U.S. and its retailers' stores are located in all 50 states and 60 countries.