Experience:
No experience
Employment Type:
Full time
Posted:
9/17/2019
Job Category:
Other
Supervisor
(This job is no longer available)
Ace Hardware | Duluth, MN
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Job Description

Job Description

General Summary The Supervisor is an entry level manager within our stores. Supervisors assist the Assistant and General Manager in day to day store operations. Essential Duties & Responsibilities Include the following. Other duties may be assigned. Customer Service - Provide positive representation of store. - Proactively assist customers in solving problems. - Greet customers entering and throughout the store. Thank customers when finished and when they are leaving the store. - Provide a friendly, outgoing demeanor; work well with customers as well as associates. - Ensure all calls and pages are answered promptly, courteously and effectively. - Handle customer complaints. Work to resolve problems with the customer and have store's best interest taken into consideration. - Possess excellent product knowledge and knowledge of store layout and location of products. Store Operations - Ensure a positive, professional and safe work environment for all associates. - Supervise the "general operations" of the entire store. - Responsible for opening and closing the store. - Assist with the implementation of Store Support Center programs. - Work with Store Manager on all aspects of running the store. - Implement new Standard Operating Procedures into store execution. - Assist with daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise areas. - Ensure that weekly price changes and label updates are completed timely and accurately. - Perform all other duties as assigned. Inventory & Merchandising - Assist to ensure receiving, checking in and stocking of merchandise adheres to best practices and Standard Operating Procedures. - Responsible for maintenance of back stock levels. - Assist to ensure that cycle counts and negative on hand reports are completed timely and accurately. - Assist in ordering and maintaining desirable product inventory levels to ensure in-stocks and store profitability. - Assist with merchandise resets throughout the store. - Assist to ensure all signage is current in the store. - Assist in presenting a clean and orderly sales floor, including end caps and promotional and incremental merchandising. Hiring & Training of Associates - Assist in training of all associates. - Actively recruit and promote the advancement of associates. Leadership - Manage all aspects of store operations in the absence of the Store Manager. - Lead by example; be approachable by all associates and customers. - Participate in store meetings. - Communicate any merchandising, cost control or sales idea to the Store Manager for follow up. - Prepare and challenge yourself for future advancement. Education High School or GED equivalent. Experience Previous retail management experience preferred. Hardware experience preferred. Physical Demands Standing, walking, lifting (up to 25lbs) and climbing.

About Ace Hardware

Ace Hardware Corporation is a retailer-owned cooperative that operates primarily as a wholesaler of hardware and related products, and is also as a manufacturer of paint products. With approximately 4,600 hardware, home center and building materials stores that generate annual retail sales of more than $12 billion, Ace Hardware is the largest retailer-owned hardware cooperative in the industry. Ace currently operates 14 distribution centers in the U.S. and its retailers' stores are located in all 50 states and 60 countries.