No experience
Employment Type:
Full time
Job Category:
Customer Service
Field Service - Customer Support LITTLE ROCK, AR
(This job is no longer available)
Abbott Laboratories | Little Rock, AR
Grad Date

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Job Description

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 103,000 colleagues serve people in more than 160 countries.


Job Summary

The Customer Support Specialist position is a key role in the service organization, providing both on-site and phone technical problem resolution for Abbott Diagnostics customers. In addition to technical problem resolution, the incumbent is responsible for developing customer relationships and building customer loyalty.

Key Success Factors

* Demonstrated ability to manage resolution of complex technical customer issues.
* Ability to successfully prioritize and coordinate assigned field repairs in a timely manner.
* Ability to integrate, engage and collaborate within cross-functional teams.
* Demonstrated ability to balance between technical skills and customer interfacing skills.

Position Impact to Business

* Partnering with the sales team provides opportunities to maximize service upgrade opportunities. Effective time management by the incumbent helps minimize potential customer downtime increasing customer satisfaction with our solution. Also, cost of service management including spare part inventory management and resolution through First-Time or Same Day Services impact customer satisfaction and our ability to renew existing contracts.


* Entry level requirement include a Bachelor's degree in engineering, life sciences or related technical discipline. Ideally with intern experience in their field of study.
* Roles beyond entry level require a Bachelor degree in engineering, life sciences, or related technical discipline or equivalent work experience and minimum 2 years' experience with troubleshooting and instrument repair and maintenance.


Customer Service



United States of America : Remote





Yes, 75 % of the Time


Not Applicable


Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous standing for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous walking for prolonged periods (more than 2 hours at a time in an 8 hour day), Driving a personal auto or company car or truck, or a powered piece of material handling equipment, Lift, carry, push or pull weights of more than 20 pounds/9 kilos on a regular/daily basis

Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.

EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf

EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf

About Abbott Laboratories

Abbott Laboratories is engaged in the discovery, development, manufacture and sale of a diversified line of healthcare products. It has four segments. The Pharmaceutical Products segment's products include adult and pediatric pharmaceuticals. The Diagnostic Products segment's products include diagnostic systems and tests for blood banks, hospitals, commercial laboratories, physicians' offices, alternate care testing sites, plasma protein therapeutic companies and consumers. The Nutritional Products segment's products include a line of pediatric and adult nutritional. The Vascular Products segment's products include a line of coronary, endovascular and vessel closure devices. In February 2008, the United States Food and Drug Administration (FDA) approved the Company's SIMCOR (Niaspan/simvastatin), a medicine for cholesterol management. In January 2008, Abbott's HUMIRA (adalimumab) received approval from FDA, for moderate to severe chronic plaque psoriasis.