1-3 years of experience
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Employment Type:
Part time
Job Category:
Customer Service
Part-Time Customer Account Advisor
(This job is no longer available)
Aaron's, Inc | Knightdale, NC
Grad Date

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Job Description

Part-Time Customer Account Advisor Job ID C1502ZW Date posted 10/30/2018




North Carolina




We are Aaron's - an industry leader in the sales and lease-to-own retailer known for quality brand names and superior customer service. We provide our team members the opportunity to reach their full potential in a team-oriented, high-energy, recognition-based environment with competitive pay and benefits. This is much more than a job - It is a career with purpose

Aaron's Part-time Customer Account Advisors serve as coaches to our customer, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. As a Part-time Customer Account Advisor, you will build relationships with our customers over the phone and face-to-face to help bring them one-step closer to ownership.

Skills for Success

Part-time Customer Account Advisors can connect and relate well to people, demonstrate empathy, listen attentively, explain things simply and easily, and successfully navigate difficult conversations. Strong multi-tasking, organizational, negotiation and persuasion skills are necessary. Like all Aaron's team members, they share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life.

The Work

* Attainment and upkeep of customers' accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments.
* Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone
* Sell customers on the benefits of timely lease agreement renewal payments
* Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals
* Assist with merchandise returns and guest deliveries as directed by management
* Clean and certify merchandise in the Quality Assurance Center for all items personally returned
* Complete and maintain weekly vehicle maintenance sheet and route sheets daily
* Load, secure and protect product in company vehicle
* Safely operate company vehicle
* Assist the Sales Team as needed
* Any reasonable duties requested by management


* At least 21 years old with a valid state Driver's License and compliance with the Company's Driver Qualification Policy; including satisfactory MVR (driving record)
* Must meet DOT requirements to obtain certification in required states
* Ability to work schedule of hours varying from 8 am to 9 pm
* Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly
* High School diploma or equivalent preferred
* Two years of retail/customer service experience preferred
* Excellent interpersonal and communication skills
* High energy with the ability to effectively perform all functions of the store and multitasking effectively
* Proper telephone etiquette
* Uphold the Aaron's Brand and protect company assets
* Maintain a professional appearance
* Proficient computer skills


Team members enjoy access to career training and advancement opportunities, and rewarded with competitive compensation, which includes:

* 401(k) plan

About Aaron's

At Aaron's we provide sales and lease-to-ownership specialty items relating to furniture, consumer electronics, home appliances, and accessories through its more than 1,800 Company-operated and franchised stores. Our customers shop at Aaron's for the same reason you should choose us for the next step in your career - our ability to influence people's lives. We help people "OWN IT", and if you are looking for a company with the passion and dedication to make a difference in the lives of customers and team members alike, join us today.

Aaron's is committed to creating a diverse work environment, celebrates our team members' differences, and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, pregnancy, religion, sex, sexual orientation, gender identity, national origin, age, disability, Veteran status, military duty, gender expression, genetic information, or any other protected class.

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Aaron's is an Equal Opportunity Employer.

About Aaron's, Inc

Aaron Rents, Inc. is a specialty retailer of consumer electronics, computers, residential and office furniture, household appliances and accessories. The Company engages in the lease ownership, rental and retail sale of a variety of products, such as widescreen, liquid crystal display (LCD) and plasma televisions; computers; living room, dining room and bedroom furniture, and washers, dryers and refrigerators. Aaron Rents carries brands, such as JVC, Mitsubishi, Philips, RCA, Sony, Dell, Hewlett-Packard, Simmons, Frigidaire, General Electric and Maytag. The Company's major operating divisions are the Aaron's Sales & Lease Ownership division, the Aaron's Corporate Furnishings division and the MacTavish Furniture Industries division. As of December 31, 2007, the Company had 1,486 sales and lease ownership stores, which comprised 1,014 Company-operated stores in 33 states and Canada, and 484 independently owned franchised stores in 45 states and Canada. (Source: 10-K)