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Employment Type:
Full time
Job Category:
Customer Service
Collection Specialist
(This job is no longer available)
AAON | Tulsa, OK
Grad Date

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Job Description

Heating and Cooling Products Leading HVAC Manufacturer with state of the art metal fabrication equipment has the following opening:

  • Collection Specialist $22.00 Hourly

Summary: Analyzes paying habits of customers and monitor receivables in order to maximize collections and reduce collection issues.


The following is a list of the essential duties and responsibilities that are expected of the Collection Specialist; however, additional duties may be assigned, as required.

  • Responsible for timely and efficient collection of accounts receivable.
  • Monitor and analyze accounts receivable data to timely identify collection issues and opportunities.
  • Proactively calling customers, entering collection notes in the database and communicating issues to Credit Manager.
  • Handles prepayment collections and processing of waivers for respective customer base.

Education and Experience Requirements:

  • An individual in this job must have high school diploma or equivalent to meet entry-level requirements.
  • Education beyond the minimum is an added advantage for career development activities.
  • The individual will have a minimum of 3-5 years industry experience or equivalent experience in a similar industry.

Certificates, Licenses, Registration Requirements:

  • License(s): None Certification(s): None Other
  • Certifications: None

Successful job incumbents will consistently demonstrate competency when engaged in the following critical tasks and important tasks:

Critical Tasks:

  • Review aging to determine which accounts to call on and prioritize accordingly.
  • Make collection calls to obtain invoice payment (customer, sales representative, general contractors, owner, etc.)
  • Enter collection notes into database.
  • Consult with customers to resolve complaints.
  • Recommend payment plans based on review of customer records for earnings, savings date, payment history, and purchase activity, etc.
  • Fax copies of invoices and credits, as needed.
  • Prepare and transmit invoices for certain National Accounts as identified in their areas (i.e. Kmart, Wal-Mart, etc.) (fax invoices, bill of ladings and packing slips).
  • Refer delinquent accounts to outside collection agency (track progress) after receiving Credit Manager approval to refer.
  • Track problem jobs (warranty, etc.) to determine when complete in order to collect payment in full.
  • Transmit credit card payment information to Accounting.
  • Work with Sales Representatives on invoicing problems and back charges.
  • Review, complete and obtain signatures on waivers to send out.
  • Collect prepays on orders that are designated as "prepay" before shipment.
  • Provide remittance advice on EFT, ACH payments (Wal-Mart, QT, Wendy's).
  • Approve & release buy/resell orders to reps (first time).

Important Tasks:

  • Mail monthly statements, after reviewing.
  • Maintain daily log of collections.
  • Send aging to Credit Manager once a week on designated day.
  • Reply to credit inquiries.
  • Filing

Since our business is continuously changing to meet the needs of our customers, you can expect and assume your job will change.

Great benefits, including quarterly profit sharing for eligible employees per policy. 2017 profit sharing for eligible employees totaled $5,753.25 above base wages!

Competitive Compensation Dependent on Experience Equal Opportunity Employer

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