1-3 years of experience
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Employment Type:
Full time
Job Category:
Travel Agent Support Specialist
(This job is no longer available)
AAA Mid-Atlantic | Trenton, NJ
Grad Date

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Job Description

Are you seeking an opportunity and a career? Join the AAA team and our travel contact center in Hamilton NJ, as we are seeking an entry level support specialist agent.

To the qualified candidate, we offer:

A competitive salary of $14.00-$15.00 per hour, depending on experience. We are looking for a professional who is interested in working at AAA - a company known for its stellar brand, exceptional member service, a leader in the travel industry and an award winning work environment. AAA provides an annual bonus program + full benefits consisting of medical, dental, vision, 401K with a company match up to 7%, employee discounts, free AAA membership and so much more!

The primary duties of the Travel Agent Support Specialist are:

* Process AAA invoice to client including price adjustments where applicable. Ensure the accuracy of vendor confirmations to the AAA invoice confirmation provided to client. Receive and process client payments to vendors. Process gift payments to vendors and clients as appropriate. Process refunds where applicable. Complies with all Mid-Atlantic policies in the collection and handling of assets. 45%
* Maintain Q-Minders to automate due dates for payments and all reservation follow-up. Process travel documents to agent or client as required. Confirm travel booking details such as airline seat assignments and special requests, dining arrangements, completes on-line check in, etc. as requested. 40%
* Completes Bon-Voyage and other lead follow-up as required. Provide clients with Weissmann Travel Reports. 15%

Minimum Qualifications:

* Ability to respond to customer inquiries and interact with individuals at a level normally acquired through the completion of a high school degree or equivalent and one (1) year of business experience in a public contact role. Travel industry experience is preferred.
* Effective communication skills, written and oral, to allow accurate completion of paperwork and constructive interaction with others.
* Basic proficiency with computer software programs and the Internet. Knowledge of Apollo reservation system preferred.
* Basic knowledge of geography and the ability to read a map.

If you have the qualities and skills described, apply today to become a part of our growing team!

To learn more about our company and the position, please visit Our Company Website, AAAClubAlliance.jobs.

To see what it is like to work at AAA Club Alliance, check out our Day In The Life Videos on the Company Website.

At AAA Club Alliance, we've been driven for more than 100 years to provide our members with superior roadside assistance, personal service, and peace of mind. This same commitment to a life well-lived has earned AAA Club Alliance the reputation as a great place to work. Our people tell us it's the company's positive work/life balance, the dynamic team environment, excellent benefits, and strong customer focus that keep them happy; their ideas are respected and valued. And, perhaps most important of all, they get to make a difference every day.

AAA Club Alliance Inc. is committed to provide a safe and professional work environment. EOE/M/F/D/V

This Organization participates in E-Verify:

E-Verify Participation Poster

E-Verify Right to Work

Applicants have rights under Federal Employment Laws:

The Equal Employment Opportunity (EEO)

The Employee Polygraph Protection Act (EPPA)

The Family and Medical Leave Act (FMLA)

Applicants have rights under State and Local Employment Laws:


Arizona Law Prohibits Discrimination in Employment


Discrimination and Harassment in Employment are prohibited by Law


Pregnant Workers Fairness Act


Discrimination in Employment is Prohibited

New Jersey

New Jersey Law Prohibits Discrimination in Employment


Employment Provisions of the Pennsylvania Human Relations Act

Philadelphia Employment Discrimination

Philadelphia Ban the Box

Job Category:

Admin - Clerical

About AAA Mid-Atlantic

For over 100 years, AAA-Mid-Atlantic has been serving you and other AAA members on the road and around the world. Today, we offer our extensive services to you on the Internet. Now, more than ever, AAA is able to help you around the clock with all your Automotive, Travel, Insurance and Financial Services needs. If you are not already a member, visit us online to explore the full range of AAA services and benefits. And, when you are ready to become a AAA member, the online process is easy and convenient. AAA Mid-Atlantic serves members in our territory, which includes Delaware, Maryland, Washington DC, and parts of Virginia, Pennsylvania and New Jersey. Please enter your zip code below so we can direct you to the AAA Mid-Atlantic Web site or the Web site of the Club in your area.