Experience:
No experience
Employment Type:
Intern/Co-op
Posted:
4/28/2019
Job Category:
Information Services
3M HIS Technical Services Analyst (Silver Spring, MD or...
(This job is no longer available)
3M | Murray, UT
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Job Description

At 3M, we apply science in collaborative ways to improve lives. With $33 billion in sales, our 93,000 employees connect with customers all around the world.

3M has a long-standing reputation as a company committed to innovation. We provide the freedom to explore and encourage curiosity and creativity. We gain new insight from diverse thinking, and take risks on new ideas.

Here, you can apply your talent in bold ways that matter.

Job Description:

3M is seeking a Technical Services Analyst for the Health Information Systems Division located in Murray UT or Silver Spring, MD. At 3M, you can apply your talent in bold ways that matter. Here, you go.

Most Recent great-news / Awards: 3M received recognition as being A Most Ethical Company! Promoting Ethical Business standards and practices internally, enabling managers and employees to make good choices, and shaping future industry standards by introducing tomorrow's best practices today. Honorees have historically out-performed others financially, demonstrating the connection between good ethical practices and performances that's valued. To View this recognition, please visit: http://bit.ly/EthisphereWorldsMostEthicalCompanyAward

This position provides an opportunity to transition from other private, public, government, or military environments to a 3M career.

Primary Responsibilities include but are not limited to the following:

* Take inbound technical customer support calls for the 3M HIS software solutions, which involves multiple client phone conversations to fully understand and resolve issues
* Identifies and resolves customer software problems, software failures, and complex problems which require independent action to correct and/or prevent
* Troubleshoot assigned 3M Software applications as well as interfaces (HL7, XML, etc.,) as well as Windows operating systems, network, and Citrix
* Represent 3M HIS in communications with external customers and 3M departments
* Assume responsibility for handling varied customer issues, inquiries, and problems with regard to 3M HIS software
* Exercise discretion and independent judgment when dealing with software concerns/problems
* Build credibility and trust with 3M HIS customers and department by providing solutions to software issues, inquiries and problems
* Analyze and recommend alternative solutions to meet customer needs
* Identify areas of opportunity to improve communications and efficiency of operation to improve customer satisfaction. Support the team process and participate on cross-functional and Six Sigma teams
* Required to provide after-hours on-call support as necessary
* Train existing staff on pertinent issues relating to OS, Citrix, Networking, etc. where necessary

Basic Qualifications:

* Possess a post-secondary technical degree, diploma, or certificate (completed and verified prior to start) from an accredited institution OR High School Diploma/GED or higher from an accredited institution and a minimum of three (3) years of equivalent technical experience in lieu of a post-secondary education degree, diploma, or certificate
* Minimum of three (3) years of computer systems technical experience

Preferred Qualifications:

* Minimum of one (1) or more years of experience with IIS, Windows Server OS, Windows 7, Citrix/TS, VM
* Knowledge in basic database concepts including the ability to construct simple queries
* Programming experience with Perl, JavaScript, Java, etc. or recent college graduate with co-op experience
* Knowledge and experience with interfaces, including XML, HL7, JSON, etc.
* Understanding of health care industry
* Proven analytical and problem solving skills
* Active listening and oral/phone skills
* 3M HIS product knowledge
* Must be able to work independently as well as part of team
* Technical Certifications
* Minimum of two (2) years of technical customer support or help desk experience
* Minimum of one or more (1+) years of SQL database experience
* Minimum of one or more (1+) years of LINUX/UNIX OS experience
* Experience with troubleshooting hardware
* Able to write and implement SQL Scripts

Location: Murray, UT or Silver Spring, MD

Travel: May include up to 10% domestic

Relocation: Is not authorized

Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status)

About 3M

At 3M, we apply science in collaborative ways to improve lives daily. With $30 billion in sales, our 90,000 employees connect with customers all around the world. Learn more about 3M's creative solutions to the world's problems at www.3M.com or on Twitter @3M or @3MNewsroom.

Here, you go! For information about a career at 3M go directly to www.3m.com/careers.

Diverse & Inclusive 3M

3M is a place where you can collaborate with other curious, creative people. Where your diverse talents, inclusiveness, initiative and leadership are valued. Where you'll find challenging opportunities that make your career exciting and rewarding. With a diversity of people, global locations, technologies and products, 3M is a place to grow and be rewarded for excellence.

Learn more about 3M's creative solutions to the world's problems at www.3M.com or on Twitter @3M.

3M is an equal opportunity employer. 3M will not discriminate against any applicant for employment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

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Please access the linked document by clicking here, select the country where you are applying for employment, and review. Before submitting your application you will be asked to confirm your agreement with the terms.

About 3M

3M Company (3M) is a diversified technology company with global presence in industrial and transportation; health care; safety, security and protection services; consumer and office; display and graphics, and electro and communications. The Company is a primary manufacturer of products for many of the markets it serves. 3M operates in six operating business segments: industrial and transportation; health care; safety, security and protection services; consumer and office; display and graphics, and electro and communications. The Company's products are sold through numerous distribution channels, including directly to users and through numerous wholesalers, retailers, jobbers, distributors and dealers in a variety of trades in many countries worldwide. In February 2009, the Company announced the formation of its Renewable Energy Division within 3M's Industrial and Transportation Business.