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Oregon State University

School of Electrical Engineering and Computer Science

School of Electrical Engineering and Computer Science
 

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Experience:
3-5 years of experience
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Employment Type:
Full time
Posted:
9/18/2013
Job Category:
Customer Service
Industry:
Engineering Software
Enterprise Resource Planning Software(ERP)
Financial
Legal & HR Software
Software Development & Design
Software
GW-Dev Associate Support Applications Engineer
(This job is no longer available)
Workday, Inc. | Pleasanton, CA
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Job Description

Workday ( www.workday.com ) is a growing Software-as-a-Service (SaaS) company with a unique entry level opportunity. We are seeking a college student in the information systems or business fields who can help us manage the support needs of 100+ customers. Put your degree to work from the inside of a newly public company with huge potential and be part of a thriving company, voted one of the best places to work in the Bay Area.

Responsibilities:

Work directly with customers to research, troubleshoot, and resolve Workday application issues in a timely manner.
Manage incoming cases and maintain focus on resolving customer cases quickly and effectively in line with our service level agreements.
Clearly and succinctly document communications to customers using our issue management system.
Test customer problems and log issues to development, working with developers to determine a solution.

Replicate and verify customer problems and log issues to development.
Collaborate with Development, QA and other Technical Analysts to research, identify and validate issue resolutions.

Effectively prioritize and escalate customer issues as required.
Participate in our 24X7 global coverage plan.

Required Skills / Experience / Knowledge Base:

College degree in business administration, human resources, information systems or computer science.
Experience with ERP systems preferred but not required.
Strong verbal and written communication skills to interact directly with customers.
Bright, high energy individual, with a passion to learn and contribute.
Proficient with basic computer skills.
Detail-oriented, able to keep track of lots of data effectively.
Able to absorb new concepts and technologies quickly.
Able to multi-task and manage priorities.
Can work in a fast paced, dynamic, and fun team environment
Team player who will work across the organization and company to continue improving the way we serve our customers.

About Workday, Inc.

Workday is delivering the next generation of on-demand enterprise business services. Workday was founded in March, 2005 by former PeopleSoft founder and CEO, Dave Duffield to bring a passion for innovation and a focus on the customer back to enterprise applications.