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Learning & Organization Development Office The Mission of the Learning & Organization Development Office is to advance organizational and individual performance through learning and development solutions. We help people and organizations address their learning and development needs with effective solutions. Job Overview The Learning Management System (LMS) Analyst's job duties include providing Senior Domain Administrator support for the UCSF (Medical Center and Campus) Learning Management System and Ancillary systems. The Programmer/Analyst 2 position trouble shoots and identifies complex problems relating to PCs, Macs, Mobile devices and their interaction with the LMS & Ancillary systems. The incumbent will accept inquiries from Medical Center and Campus staff including students. This position will collaborate with the local ITSD and UC Office of the President LMS Support administrators, individual UC campus and Medical Center administrators, the SumTotal vendor, any UCSF project teams, UCSF Training Coordinators, enrollers, instructors, and intra department personnel. The incumbent is primarily responsible for diagnosing triaging and resolving internal work requests and system problems related to the Learning Management system for the Medical Center and Campus with secondary responsibility for database administration and tertiary responsibility for eLearning development. The duties and essential job functions of the position include comprehensive system administration functions and technical support and UCSF LMS Domain Support. Other functions and responsibilities include participating in staff and departmental meetings; maintaining computer equipment, back-systems and server patch schedules; perform special tasks, projects, or duties as assigned by Department Manager/Director and abide by all JHACO and HIPAA regulations, as defined by each department. The incumbent will also perform other related duties. About UCSF The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. Required Qualifications - Three to five years' experience in a related field; or BA degree; or a combination of education and experience - Two years SQL and database management experience - Must have worked with desktops, applications and have had some exposure to MAC's - Learning Management System or other database testing and troubleshooting experience - Prior experience using Microsoft Office tools & Mac OS tools - Extended application skills, including Microsoft Office tools and able to install and configure software and hardware - Strong verbal and written communication skills - Strong problem solving, researching and analytical skills - Ability to work independently - Well-developed troubleshooting skills, including tenacious ability to research, analyze and resolve a variety of hardware and software problems, while providing customer service - Ability to communicate well both verbally and in writing, as well as be able to follow both verbal and written instructions; work with all levels of staff with minimal supervision - Ability to exercise judgment to know when to refer appropriate issues to management level Preferred Qualifications - Prior experience with SumTotal Learning Management or Human Capital Systems - Mac OSX and IOS device experience - Microsoft Operating System proficiencies (MCP, MSCE, MSCA) - Jquery libraries, CSS frameworks, Dreamweaver License/Certification n/a Position Type Full Time Percentage 100%
About UCSF Medical Center
The McGrath Laboratory at UCSF is one of the basic science research components of the Hematology-Oncology Department at San Francisco General Hospital, a division of the Department of Medicine with a broad range of patient care, teaching, research and public service responsibilities. A major program under the McGrath Laboratory is the UCSF AIDS and Cancer Specimen Resource (ACSR) program, a human biospecimen bank which was established by the National Cancer Institute (NCI) to encourage and facilitate research on HIV-related malignancies through providing biological specimens with associated clinical data and evaluating novel technologies. The goal of the ACSR is to identify and improve access to tissue, blood and other fluid specimens, as well as to provide baseline and clinical outcome data from individuals HIV-infected and uninfected to researchers in need of biospecimens for their research.