Under general direction, to specify, install, configure, upgrade, operate and maintain moderately to highly complex Local Area Network (LAN) and Wide Area Network (WAN) equipment, including: servers, routers and switches within the Santa Clara Valley Health and Hospital System (SCVHHS) and to independently troubleshoot and resolve complex technical problems and minimize disruption to network operations. This recruitment requires the submission of an online application. No paper applications will be accepted. Applicants must apply online at www.sccjobs.org. Computers are available at the County Government Center, 70 West Hedding Street, 8th Floor, East Wing, San Jose, CA 95110, normal business hours, for applicants to apply online. All applicants are required to complete the supplemental questionnaire. Applications received without the completion of the supplemental questionnaire will be rejected. Benefit and Retirement information may vary from bargaining unit to bargaining unit. Due to changes in State Law, current pension provisions described in the union contracts are not automatically applied. Specific pension benefits for new hires who start on or after January 1, 2013 may be different than indicated in the union contracts. Click here to access all Memoranda of Understanding and most recent Summary of Changes.
Configures and tests network servers, switches and router equipment for the departments within SCVHHS; Ensures timely response to problem calls and that network projects are completed on time, within budget and meet stated objectives; Operates and monitors servers on the SCVHHS network (e.g., Internet and other security firewalls): monitors network segments, installs software upgrades, reconfigures hardware and performs recoveries from network failures; Operates and maintains network management workstations: monitors network segments to collect data on utilization and performance and compiles management reports depicting network utilization within SCVHHS; Operates and maintains remote access appliances: configures and administers authentication servers and security tokens, issues security tokens to users, provides user training, installs remote access software on workstations and runs system backups; Troubleshoots technical problems involving voice and data network integration, work with the Voice Communications Engineer and Voice Communications Technicians; Troubleshoots network problems and coordinates problem resolution with department system administrators and telecommunications carriers; Audits firewall logs to identify potential security threats, works with technical contacts at County and non-County networks to identify and resolve security issues; Coordinates with agency/department system administrators and telecommunications carriers to link new sites to the SCVHHS wide area network; Develops and implements preventative maintenance plans to ensure network reliability and availability is monitored, managed, maintained and operated per service level agreements; May be assigned as a Disaster Service Worker, as required; Performs other related tasks as assigned.
Sufficient education, training and experience that demonstrate the ability to perform the above tasks and possession of the knowledge and abilities listed below: Experience Note: The required knowledge and abilities to perform this function are typically acquired through possession of a Bachelor's degree in Data Communications, Network Engineering, Computer Science, Information Systems or closely related field. - AND - Two (2) years of increasingly responsible experience in network engineering, network management or telecommunications. Possession of a valid California Driver's license and the ability to qualify for and maintain a County Driver's Permit. Note: Special certifications in network technology are desirable. Knowledge of: Principles and practices of network security; Network engineering principals, practices, terminology, trends and usage as utilized by large complex organizations; Communications hardware and software such as found in routers, CSU/DSUs, WAN & LAN switches, network servers (e.g., mail transport, DNS, LDAP services, network management), network integrated voice systems; Network services such as e-mail transport (i.e., SMTP) and directory services (i.e., LDAP); Various operating system administration; Wide area communications protocols, e.g., TCP/IP,EIGRP, OSPF, BGP; Packet switching technology; Principles of health and hospital organization and administration, including HIPPA, HITECH and Joint Commission; Virtual local area network (VLAN) technology; Principles and practices of project management; Transmission mediums such as twisted pair wiring and fiber optics. Ability to: Install, configure, maintain and troubleshoot complex data, voice and video network equipment; Communicate effectively both in orally and in writing for technical and nontechnical audiences; Troubleshoot complex technical problems and identify and recommend alternative technical solutions; Collaborate with other technical professionals; Establish and maintain effective customer and staff relationships; Prepare comprehensive technical reports and plans. Special Requirement: Willingness and ability to work irregular hours on-call 24 hours a day. Veterans Preference Information This recruitment has been identified as non-entry level by the Human Resources Director. Any veteran who has submitted a copy of their DD214 form, and received an honorable discharge within the last five years, will be given a preferential credit of five percent (ten percent for those identified as disabled veteran's), after attaining a passing examination score for a numerically scored examination.