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Oregon State University

School of Electrical Engineering and Computer Science

School of Electrical Engineering and Computer Science
 

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Job Category:
Customer Service
Industry:
Network Security Hardware & Software
Computer Equipment & Peripherals
Manufacturing
Networking Software
Security software
Software Development & Design
Software
Employment Type:
Full time
Experience:
1-3 years of experience
Posted:
8/22/2013
Test Associate
(This job is no longer available)
NetMotion Wireless | Seattle, WA
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Job Description

The Opportunity

This position is initially a six-month, temporary contract, with a good chance of permanent employment.

The Quick Fix Engineering (QFE) team responds to technical problems from customers that have been escalated from the technical support and systems engineering teams. In the Test Associate role, you will be supporting the QFE team by trying to re-create the issues that customers are having in a lab setting, and assisting in the resolution of the problems. This position offers a tremendous opportunity to interact with cutting edge technologies.

The Company

NetMotion Wireless develops software to manage and secure wireless data deployments for organizations with mobile field workers. Our products address the unique challenges introduced by the use of wireless, enabling our customers to maximize their return on investment in workforce automation. Locality, our cellular network performance management product gives organizations the insight and visibility needed to optimize their mobile data deployments. Mobility XE, our mobile VPN, maximizes mobile field worker productivity by maintaining and securing their data connections as they move in and out of wireless coverage areas and roam between networks.

More than 2,000 of the world's most respected organizations across multiple industries including utilities, healthcare, telecommunications, public safety, government, insurance, manufacturing, and many others use our products. We have been recognized as one of The 50 Fastest Growing Wireless Companies in the country and have earned over 25 industry awards for outstanding technology.

The Culture and Work Environment

In this position you will be working with very talented colleagues who have a passion for and a background in developing superior technical products. We value people enjoying the work that they do, allowing them to develop personally and professionally in the process. Employees appreciate working in a smaller company while having a large, personal impact on our growth. In addition, we have a collaborative, unpretentious and respectful environment where everyone pitches in and nobody is too big to do the work that has to get done. We value diversity in our work teams and are committed to equal opportunity and providing an equitable workplace.

Responsibilities

Work effectively with product development teams, including developers, QA, support and technical writers
Set up and re-create issues from customers in the QFE lab, using virtual machines/devices as well as physical machines
Assist in the test and validation of client-server applications running over wired and wireless networks on Windows, Android, and/or iPhone platforms
Ensure all deliverables meet our high standards of quality
Advocate for product quality and elevate issues when appropriate
Other duties as assigned

Qualifications

A love for solving technical problems
Some technical experience, such as test, IT, etc preferred
Bachelor's degree in a technical field, such as Computer Science, IT or related field preferred, or equivalent experience
Networking experience preferred
Willing to learn new technologies
Excellent customer service and communication skills.
Self-motivated, with an ability to work both independently and as a member of a collaborative team
Strong analytical ability
Excellent organizational skills
Strong written communication skills

 

About NetMotion Wireless

Based in Seattle, NetMotion Wireless develops software to enable businesses and agencies to maintain and optimize connections to applications as their mobile workers move in and out of wireless coverage areas and across various networks. NetMotion's award-winning Mobile VPN, Mobility XE, enhances mobile worker productivity at more than 1,500 of the world's most respected organizations across multiple industries including utilities, healthcare, communications, public safety, local government, transportation and many others.