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Oregon State University

School of Electrical Engineering and Computer Science

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Experience:
1-3 years of experience
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Employment Type:
Full time
Posted:
8/16/2013
Job Category:
Customer Service
Premier Support Engineer
(This job is no longer available)
Predixion Software | Redmond, WA
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Job Description

Predixion Software is the most innovative player at the immediate intersection of Predictive Analytics, Big Data, and Insightful Collaboration. Predixion bridges the gap between complex machine learning algorithms and business intelligence that dramatically increases the ability to produce and consume the advanced analytics that are required to understand and leverage data generated by the Big Data generation. Predixion changes the predictive analytics market paradigm to be comprehensive and inclusive to usher in a new age of machine learning that is accessible to anyone. Currently our software is used by individuals as varied as data scientists, college instructors, doctors and nurses, business analysts, marketing professionals, BI specialists, DBAs and more. Predixions culture is casual and sophisticated. We deeply care about our product and the benefits it brings to our customers. We value work/life balance, team spirit, efficiency, simplicity, innovation and making a difference. Predixion offers exceptional professional and financial growth potential.Why Predixion?Predixions culture is casual and sophisticated. We deeply care about our product and the benefits it brings to our customers. We value work/life balance, team spirit, efficiency, simplicity, innovation and making a difference. Predixion offers exceptional professional and financial growth potential. Team member success is rewarded with a highly competitive compensation package including stock options, incentive plans and a very generous benefits package!What youll be doingServes customers by providing outstanding customer service, technical support information; resolving product and service problems.Required Skills and Experience:Experience with the following technologies: SQL Server 2012, SQL Server 2008 R2Practical experience troubleshooting SQL and Windows Server platform issues College degree, preferably in Computer Science. Will consider related equivalent experience.Ability to work independently with minimal management supervisionAbility to manage challenging technical issues by setting customer expectations, devising and implementing action plans and communicating to all parties involvedA Big Plus:SQL programming skills in one of the following: SQL, VB, VBA, C++, VJ++, VBS, Jscript, HTML/DHTMLExperiences with SQL Server Integration Services, Reporting ServicesDebugging skills in the Windows PlatformPowerShell V2 skills including scriptingStrong client-interaction skills a must Including capturing customer requirements, documenting problems, clearly communicating results in both written and oral presentationsSome knowledge of Predictive Analytic tools such as SAS, IBM SPSS. Ability to test customers models in Predixion InsightAbility to provide reactive technical support in addition to proactive account management Who you areYou are an experienced customer support advocate (at least 3 years experience) with excellent analytical and problem solving skills. You are willing to adapt and change with new environments. You have a Bachelors degree and basic project management skills including developing, implementing and tracking a project plan. You have in depth understanding of and experience troubleshooting Microsoft Windows from and Microsoft SQL Server. You possess a proven track record of designing, investigating and troubleshooting Microsoft SQL Server Analysis services. Travel Requirements: The employee is expected to minimal travel; 2 to 3 days once every 6 months We are hiring for this position in our Redmond, WA location. No Relocation. No phone calls please. So, if you are looking for a new challenge in an innovative high-energy environment, and you feel youre a strong match for the position listed above please apply today!