Under direction, to manage, coordinate and evaluate the information systems activities for providing the automated solutions to information-processing needs. Positions in this series provide system development and maintenance, quality control and security. In addition, incumbents are responsible for overseeing hardware and software selection and implementation. They have significant responsibility in the selection and coordination of vendor services. They also assume general administrative and managerial duties. Under direction, to manage, coordinate and evaluate the information systems activities for providing the automated solutions to information-processing needs. Positions in this series provide system development and maintenance, quality control and security. In addition, incumbents are responsible for overseeing hardware and software selection and implementation. They have significant responsibility in the selection and coordination of vendor services. They also assume general administrative and managerial duties. Position being added due to an expected increase of membership volume related to the new Covered CA Commercial line of business. This recruitment requires the submission of an online application. No paper applications will be accepted. Applicants must apply online at www.sccjobs.org. Computers are available at the County Government Center, 70 West Hedding Street, 8th Floor, East Wing, San Jose, CA 95110, normal business hours, for applicants to apply online. All applicants are required to complete the supplemental questionnaire. Applications received without the completion of the supplemental questionnaire will be rejected. Benefit and Retirement information may vary from bargaining unit to bargaining unit. Due to changes in State Law, current pension provisions described in the union contracts are not automatically applied. Specific pension benefits for new hires who start on or after January 1, 2013 may be different than indicated in the union contracts. Click here to access all Memoranda of Understanding and most recent Summary of Changes.
Note: The following tasks are typical of those performed by incumbents in this class. Other related duties may be performed. Not all duties listed are necessarily performed by each individual. Develops and implements strategic plans for information and communication technology for the department; Manages the implementation, support and maintenance of information services projects; Provides analytical support and leadership in assessment of overall functionality of information service systems, integration with existing or planned systems, and implementation and ongoing support; Prepares, implements and enforces County and Agency Information Systems Policies and Procedures; Directs development of contract specifications and monitors the work of contract personnel; Manages and coordinates internal and external technical resources to ensure that hardware, software, and data communications networks meet specification determined by users, vendors, and external authorities; Coordinates or directs monitoring and evaluation of departmental and contracted services including the development of designs, criteria and procedures; Recommends use of contract software specialists when necessary and acts as a liaison between Information Services Department (ISD) and other departments; Advises department manager(s) on defining, designing, implementing and evaluating program services and communicates the goals and objectives of the division to ensure their support; Makes recommendations to Management for improvements to current systems and processes; Provides advanced-level information systems technical expertise in solving complex technical problems, and in evaluating and resolving complications that delay or potentially delay providing services to user department; Maintains on-going liaison with local governments, community organizations, planning agencies, and private groups; Performs general management and administrative duties including staffing plans, annual budgets and project reports; Manages projects and guides technical staff to manage projects efficiently, including project definitions, work plans, documentation, scheduling, control methods and status reporting; Selects, trains, evaluates and directs the work of subordinate staff; Conducts complex studies of policies, procedures, organization, staffing, training, equipment and space requirements relative to program requirements.
Sufficient experience and education to demonstrate the possession and direct application of the following knowledge and abilities: Note: The knowledge and abilities required to perform this function are typically acquired through training and experience equivalent to possession of a four-year degree in computer science, information systems, business or a closely related field (80 semester units of course work in computer science and information systems or equivalent competencies via current computer technology certifications may substitute for the four-year degree) and five (5) years recent experience in the field of systems analysis, systems engineering, programming, strategic planning, data or database administration or analysis. Experience must include at least one (1) year supervising subordinate staff. - OR - Two-year degree in computer science, information systems, business or a closely related field (40 semester units of course work in computer science and information systems or equivalent competencies via current computer technology certifications may substitute for the two-year degree) and seven (7) years experience in the field of systems analysis, systems engineering, programming, data or database administration or analysis. Experience must include at least one (1) year supervising subordinate staff. Knowledge of: Information systems, technology and practices as they relate to a large mainframe environment, with complex networks and multi-vendor equipment; Application development lifecycle and design application principles using flowcharting techniques and prototype development tools; Principles, practices and techniques of program development, implementation and evaluation; Fundamentals of computers and systems analysis; Data collection, analysis and development of valid conclusions; Operations analysis and procedure development techniques; Department's infrastructure, including current applications, system requirements, user access needs and requirements for authorization; Methods of administrative problem solving; Current trends, issues and legislation relating to IT work in public agencies; Principles and practices of supervision, staff development, organization, administration and personnel management, and labor relations; Techniques of project management and coordination, personnel management and supervision, budget estimation and preparation, and technical report writing for both technical and non-technical audiences. Ability to: Plan, organize, direct, and coordinate individuals and functions; Organize and manage multiple projects involving several departments and vendors; Determine courses of action and evaluate the impact of decisions on the organization; Understand and communicate information about complex systems to individuals with varying levels of experience; Select, train, supervise, develop and evaluate staff; Identify the need for changes in program policies and practices and to develop proposals for appropriate changes; Establish and maintain cooperative and effective working relationships; Lead a team of technical professionals towards the completion of a project or other departmental work; Prepare, present, and interpret factual and statistical data to committees, executive management and, if appropriate, to the Board of Supervisors; Communicate clearly and concisely both orally and in writing. Note: Specific computer platform or network certifications may be required by hiring department. Veterans Preference Information This recruitment has been identified as non-entry level by the Human Resources Director. Any veteran who has submitted a copy of their DD214 form, and received an honorable discharge within the last five years, will be given a preferential credit of five percent (ten percent for those identified as disabled veteran's), after attaining a passing examination score for a numerically scored examination.