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Experience:
3-5 years of experience
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Employment Type:
Full time
Posted:
7/16/2013
Job Category:
Information Services
Industry:
Health Care & Medicine
Manager, IT Clinical Applications (Inpatient Systems and Services) (25734)
(This job is no longer available)
Stanford Hospital & Clinics | Palo Alto, CA
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Job Description

Manager, IT Clinical Applications (Inpatient Systems and Services)

Job Description:
Manage delivery of IT services using a portfolio of inpatient applications including but not limited to Epic Beacon, Willow, Orders, and supporting clinical applications.
Combine managerial responsibilities with hands-on technical expertise, to ensure appropriate staffing, staff management, performance management and overall scheduling.
Assess user needs through periodic onsite visits to provide support and proactive service, including analysis of opportunities to take advantage of existing tools and workflows.
Act as a focal point for reporting and triage of system problems within the department and collaborate with other IT teams on changes, fixes, and updates.
Identify high level business and information system requirements and recommend business process/workflow redesign to stakeholders where applicable.
Guide requirements gathering and solution design activities including the design of workflows as it relates to all inpatient information systems initiatives.
Negotiate resolution of conflicting requirements across agencies and departments.
Set and measure performance objectives and provide regular one-on-one feedback to all members of the team.
Hire, evaluate the performance of and implement corrective action, up to and including termination, for assigned staff as necessary.
Address individual staff performance problems as needed.
Manage delivery and SLAs by guiding incident resolution, problem management, maintenance, and enhancement tickets raised by the end users, related to Epic Beacon, Willow, ASAP, OpTime, ClinDoc, Orders, and supporting clinical applications.
Develop relevant metrics, measure and publish the performance of the services provided and enable continuous improvement activities in collaboration with peer groups.
Ensure both foundation and community physicians have a high level of customer satisfaction for services and products provided.
Effectively support and fulfill the vision of SHC for developing these services and capabilities to support growth and outreach business initiatives.
Be appropriately trained and advocate the use of Process Excellence methodologies approved within SHC such as Lean.
Work closely with all other IT management personnel in identifying, evaluating, and selecting and implementing specific information technology which support the business plans and IT strategies.
Define procedures that are compliant with hospital and departmental policies.
Assist with the preparation of budget for IT systems and services related to ED, Clinical Documentation, Orders and other applications.
Keep abreast of new developments, and forecasts future trends in the areas of health care IT management.
Maintain a strong understanding of technology and its application to achieve medical and business objectives.
Prepare analysis and or proposals for other enterprise departments when necessary.
Serve as an internal consultant to other IT management staff, and operations community as needed.
Coach, mentor and manage staff to implement, maintain and support all related software, configurations and workflows.
Support Director and other associates with marketing efforts and other educational events as assigned.
Support research and publish "white papers" and "decision point documents" for use in the department, user communities, Care Delivery Council, and Executive IT Steering Committee as assigned.
Collaborate with other managers and leads to develop an effective on-call rotation schedule across various teams for 24/7 support.
Provide ongoing troubleshooting, support, and maintenance of applications; including 24/7 on call coverage as required.
Abide by all Joint Commission Requirements including but not limited to sensitivity to cultural diversity, patient care, patients rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings.
Perform all duties and responsibilities in accordance with the Service Standards of the Hospital(s).

Requirements:

Bachelor's degree (or foreign equivalent) in Computer Science, IT, MIS, Engineering, Healthcare Administration or Business and 5 years post-bachelor's degree, progressively responsible directly related IT experience; OR
Master's degree (or foreign equivalent) in Computer Science, IT, MIS, Engineering, Healthcare Administration or Business and 3 years directly related IT experience.

Additional Requirements:
4 years experience in health care industry with healthcare inpatient applications including Epic Beacon, Willow, Orders, and supporting clinical applications
2 years experience with Epic implementation and support
EPIC certification in at least one of the following: Willow, Beacon, Medication Orders (Inpatient)
3 years IT management experience in a healthcare provider organization, including working with multiple IT disciplines such as network operations, databases, software applications and interfaces, production operations, quality assurance and systems management
3 years project management experience
2 years experience with process improvement

Qualified candidates: Principals only. No phone calls. Must show unrestricted authorization to work in US. Equal opportunity employer.

Job Qualifications

Requirements:

Bachelor's degree (or foreign equivalent) in Computer Science, IT, MIS, Engineering, Healthcare Administration or Business and 5 years post-bachelor's degree, progressively responsible directly related IT experience; OR
Master's degree (or foreign equivalent) in Computer Science, IT, MIS, Engineering, Healthcare Administration or Business and 3 years directly related IT experience.

Additional Requirements:
4 years experience in health care industry with healthcare inpatient applications including Epic Beacon, Willow, Orders, and supporting clinical applications
2 years experience with Epic implementation and support
EPIC certification in at least one of the following: Willow, Beacon, Medication Orders (Inpatient)
3 years IT management experience in a healthcare provider organization, including working with multiple IT disciplines such as network operations, databases, software applications and interfaces, production operations, quality assurance and systems management
3 years project management experience
2 years experience with process improvement


About Stanford Hospital & Clinics

Stanford Hospital & Clinics is a world-renowned organization that is consistently ranked as one of the best hospitals in the country. Through research and a drive for discovery, we are at the leading edge of medical advancement. Our doctors and staff work constantly to find new ways of helping patients overcome disease, live healthier and feel more comfortable with the healthcare process.