Oregon State University

School of Electrical Engineering and Computer Science

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Employment Type:
Full time
Job Category:
Customer Service
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Engineering Software
Technical Support (Tier 2) Associate Engineer
(This job is no longer available)
Salesforce.com | San Mateo, CA
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Job Description

Description: Salesforce.com transformed the enterprise software market with cloud computing. We've launched business apps and platforms that are as easy to use as Amazon.com and as social as Facebook. And now we've got our sights set on the next generation of cloud computing. Recognized by FORTUNE magazine as the world's 4th fastest growing company, our technology teams are the brains behind visionary technologies like the Force.com platform, enterprise social collaboration tools like Salesforce Chatter and the AppExchange marketplace that are help growing the cloud computing industry. With more than 5,000 employees, the first enterprise cloud computing company to exceed $2.0B in annual revenue run rate, and more than 97,000 customers worldwide, we are proud to contribute to the success of companies of all sizes and industries, around the globe. We're also one of the "Best Places to Work" ( FORTUNE ). If you're passionate about innovation, come help revolutionize how companies collaborate and communicate with customers. Job Duties: Respond to support cases received from salesforce.com partners. Answer technical questions, solve technical problems, and suggest appropriate workarounds related to supported applications. Resolve customer service issues and skillfully manage complex customer service problems. Manage customers' expectations and experience in a way that results in high customer satisfaction. Develop and maintain technical expertise in assigned areas of product functionality and utilize that expertise effectively to help customers. Create knowledge base materials dedicated towards operational efficiency while also empowering and enabling the salesforce community. Research, document, escalate cases to higher levels of support according to internal procedures. Actively participate in job related training. Assist with the design and delivery of product and other technical training. Review support cases for technical and troubleshooting accuracy. Define and describe technical best practices. Identify product and services up-sell opportunities and describe salesforce solutions to customers in a way that is articulate, accurate and persuasive. Complete assigned project responsibilities. Minimum Requirements: Bachelor's degree in Computer Science, Computer Engineering, or related field (or foreign equivalent), plus one (1) year of experience in the job offered, or as a Technical Support, Software Consultant, Software Engineer, Support Operations Specialist, Teaching Assistant, Student Assistant, or any computer related job title. Special Requirements: In depth knowledge and experience in Development of software systems; Object-oriented programming concepts in Java or C#; Web technologies - HTTP, XML, HTML, Javascript, and CSS style sheets; Relational Data Bases (RDBMS); and Standard Query Language (SQL). Any suitable combination of education, training, or experience is acceptable.

About Salesforce.com

Salesforce.com, inc. is a provider of software on demand. The Company provides customer relationship management (CRM) service to businesses of all sizes and industries worldwide. The Company also provides a technology platform for customers and developers to build and run business applications. Approximately 55,400 customers worldwide use salesforce.com to manage their customer, sales and operational data. The Company designed and developed its offering to be an easy-to-use and intuitive solution that can be deployed rapidly, can be customized easily and can be integrated with other software applications. The Company deliver its service through a standard Web browser. Customers who use its enterprise cloud computing CRM service and platform are able to avoid many of the expenses and complexities of traditional enterprise software development and implementations. (Source: 10-K)