Manager, IT Clinical Applications (Applications Integration)
Manage delivery of IT systems and services for integrating a variety of clinical and non-clinical applications to enhance patient care and overall patient experience.
Combine managerial responsibilities with in-depth hands-on technical expertise to provide appropriate staffing, staff management, performance management and overall scheduling.
Assess user needs through periodic onsite visits to provide support and proactive service, including analysis of opportunities to take advantage of existing tools and interfaces.
Act as a focal point for communicating related system problems within the department and collaborate with other IT teams on changes, fixes, and updates.
Identify high level business and information system requirements and recommend business process/interface redesign to stakeholders where applicable.
Guide requirements gathering and solution design activities including the design of complex interfaces.
Negotiate resolution of conflicting requirements across the agencies and/or departments.
Set and measure performance objectives and provide regular one-on-one feedback to all members of the team.
Hire, evaluate the performance of and implement corrective action, up to and including termination, for assigned staff as necessary.
Address individual staff performance problems as needed.
Manage delivery and SLAs by guiding incident resolution, problem management, maintenance, and enhancement tickets raised by the end users for Epic Bridges, Ensemble and Cache database.
Develop relevant metrics, measure and publish the performance of the services provided and enable continuous improvement activities in collaboration with peer groups.
Ensure both foundation and community physicians have a high level of customer satisfaction for services and products provided.
Effectively support and fulfill the vision of SHC for developing these services and capabilities to support growth and outreach business initiatives.
Be appropriately trained and advocate the use of Process Excellence methodologies approved within SHC such as Lean.
Work closely with all other IT management personnel in identifying, evaluating, and selecting and implementing specific information technology which support the business plans and IT strategies.
Define procedures that are compliant with hospital and departmental policies.
Assist with the preparation of budget for IT systems and services related interfaces and application integration.
Keep abreast of new developments and forecasts future trends in the areas of applications integration in the healthcare industry.
Maintain a strong understanding of technology and its application to achieve medical and business objectives.
Prepare analysis and or proposals for other enterprise departments when necessary.
Serve as an internal consultant to other IT management staff, and operations community as needed.
Coach, mentor and manage staff to implement, maintain and support all related software, configurations and workflows.
Support Director and other associates with marketing efforts and other educational events as assigned.
Collaborate with other managers and leads to develop an effective on-call rotation schedule across various teams for 24/7 support.
Provide ongoing troubleshooting, support, and maintenance of applications; including 24/7 on call coverage as required.
Abide by all Joint Commission Requirements including but not limited to sensitivity to cultural diversity, patient care, patients rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings.
Perform all duties and responsibilities in accordance with the Service Standards of the Hospital(s).
Bachelor's degree (or foreign equivalent) in Computer Science, IT, MIS, Engineering, Healthcare Administration or Business;
5 years post-bachelor's degree, progressively responsible directly related IT experience
4 years experience with Epic Bridges, Ensemble and Cache database, including experience with 3 major Epic implementations or upgrades
Experience with HL7 and ANSI X12 standard messaging formats
3 years project management experience
2 years experience with process improvement
4 years IT experience in healthcare industry, including 3 years IT management experience in healthcare working with multiple IT disciplines such as network operations, databases, software applications and interfaces, production operations, quality assurance, and systems management, and including 3 years of resource management and delivery development for IT programs