The Product Specialist role is an entry level business analyst/product configuration role in the Product Services Department. Product Specialists are responsible for business systems analysis, functional design, technical requirements, tool design, data integration, system configuration, business rules development, testing, implementation and documentation. The role requires the development of technical competencies as well as communication, project management, and leadership skills to be successful.
Overall, the Product Specialist role is similar across product lines, although implementation work tends to be project focused while product maintenance is client portfolio driven. Product Specialists learn both the functional and technical aspects of product solutions and as they advance their careers may choose to maintain a technical focus or move toward client relationship management, project management or supervision. Placement of new hires is generally driven by timing and business needs. The onboarding process for incoming Product Specialists includes comprehensive functional and technical new hire training programs.
Here are the key performance objectives that one must undertake to achieve on-the-job success as a Product Specialist:
Demonstrate a long-term commitment to mastering our methodology, best practices and tools in order to become a functional and technical subject matter expert and advisor to our clients Translate client and/or project team functional requirements into accurate, effective and sustainable technical solutions that meet client needs and drive benefit Apply analytical problem-solving, innovation and critical thinking skills while performing highly detailed technical work your first 12-18 months on the job, spending the majority of your time in the data, code and/or database engine Build client-facing consulting skills and emotional intelligence by demonstrating ownership, responsiveness, professionalism, dedication and openness to feedback while collaborating with internal and external stakeholders Develop project/work management skills that will facilitate smooth work execution and quality service delivery, communicating status and risks proactively.
Areas of Focus:
Product Specialists typically spend 75% or more of their time digging deep into the details of our software code-base, tools and databases. Tasks vary by product but once the technical foundation is mastered, Product Specialists may continue building skills in one or more of the following areas:
Technical Implementation -
Collaboration with stakeholders to convert client-specific business requirements into technical solutions Database manipulation - updating and creating SQL functions, procedures, tables, views, and other database objects Design, development, validation, testing, and deployment of client-specific reporting needs - including BI scorecards, dashboards, detailed listing reports, ad hoc real-time analysis tools, etc. SQL Server and Windows environment configuration, monitoring, and maintenance activities.
As your skills increase, you may engage with more complex work or expand to other product lines utilizing additional technologies:
BizTalk development - defining and implementing BizTalk schemas, data maps, business rules logic, etc. BizTalk administration - environment configuration, monitoring, and maintenance activities Data Integration - performing tasks associated with the mapping, scrubbing, staging and integration of raw data files into transactional and decision support systems.
Business Systems Analysis/Client Relationship Management -
Collaboration with field consulting team or client stakeholders to establish client-specific functional business requirements and to manage the translation of these into technical solutions Deep knowledge of software product capabilities needed to achieve business objectives Design of software solutions based on understanding of business needs Documentation of software requirements and design specifications Oversight of user acceptance testing Primary accountability for the quality and value of implemented solutions.
Demonstrate ability to function effectively in a team environment Employ established review processes for complex product changes. Seek to identify and recommend changes to established work processes and tools that may improve efficiency, effectiveness, and quality Participate in and eventually lead calls with project teams and/or clients (daily, weekly or biweekly as needed) and will typically be responsible for leading discussions on gathering requirements, issues management, project planning, effort estimation and execution. Seek to identify situations where ownership, next steps, and timelines may be ambiguous, driving clarity and providing recommendations to key project and client contacts as appropriate Maintain a commitment to comprehensive and efficient requirements gathering and solution design. Demonstrate critical thinking related to solution sustainability, work to define stakeholder objectives accurately and produce deliverables that generate value While some contact is face-to-face (typically limited to less than 10% travel unless you express interest in additional travel opportunities), most of contact is on conference calls or via e-mail with clients and internal staff. At times, this will include group discussion and presentations to both internal and external clients.
Bachelor's degree or equivalent with a focus in computer science is preferred. Relevant computer-related degrees and/or experience are also accepted, including management information systems, industrial engineering, mathematics, healthcare informatics, healthcare administration, business administration, etc. Ability to communicate effectively with a wide range of audiences (technical and non-technical, staff and managerial), and in a wide range of settings (e.g., one-on-one, small group, in person, on conference calls and via e-mail) Understanding of software development life cycle Understanding of relational database architectures and tools. Practical experience related to administration or development using SQL Server (preferred) or similar relational database management systems is required Basic skills using Microsoft business products (Excel, Word, PowerPoint, Visio, Windows, SharePoint, etc.) Solid understanding and vigilant adherence to all Huron compliance program requirements Candidates must currently reside in the Portland metro area or be willing to relocate to Portland upon hire. Preferred Skills:
Practical experience using Visual Studio or a similar IDE for source code control and team collaboration is strongly preferred Experience with SQL Server in a Windows Server environment is preferred - experience with Management Studio, Integration Services, Reporting Services, and other MSSQL services is a plus Experience with administration and/or development within the Microsoft BizTalk suite of tools and services is a plus - including messaging architecture, business rules development, data mapping and integration, performance tuning, etc. Experience with Windows Server administration is a plus - hardware, software, security, maintenance, networking, etc. Experience with C#.NET, PowerShell, or similar programming or scripting languages strongly preferred
The Company is fully committed to providing equal employment opportunity in recruitment, employment, compensation, benefits, promotions, transfers, education and all other terms of employment. Huron will not discriminate on the basis of age, race, color, gender, marital status, sexual orientation, gender identity, national origin, religion, Vietnam era of veteran status, physical or mental disability, creed, citizen status or any other status protected by federal, state of local law. We endeavor to maintain a drug-free workplace.
About Huron Consulting Group
Huron Consulting Group Inc. (Huron) is an provider of operational and financial consulting services. The Company operates through four business segments: Health and Education Consulting, Accounting and Financial Consulting, Legal Consulting and Corporate Consulting. The Health and Education Consulting segment provides consulting services to hospitals, physicians, academic medical centers, colleges, universities, and pharmaceutical and medical device manufacturers. The Accounting and Financial Consulting segment assists corporations with accounting and financial reporting matters, financial analysis in business disputes. The Legal Consulting segment provides guidance and business services to address the challenges that confront legal organizations. The Corporate Consulting segment helps clients through various stages of transformation that result in measurable and sustainable performance improvement. In January 2009, the Company acquired Nextmove, Saudi Arabia-based consulting firm.