The University of Washington (UW) is proud to be one of the nationâ€™s premier educational and research institutions. Our people are the most important asset in our pursuit of achieving excellence in education, research, and community service. Our staff not only enjoy outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty.
The School of Dentistry shares the Universityâ€™s overall mission to generate, disseminate, and preserve knowledge, and to serve the community. The School is an integral part of the Warren G. Magnuson Health Sciences Center, and is an oral health care center of excellence serving the people of the State of Washington and the Pacific Northwest. Our primary mission, through educational, research, and service programs, is to prepare students to be competent oral health care professionals. The Schoolâ€™s research programs contribute to the fundamental understanding of biologic processes and to the behavioral, biomedical, and clinical aspects of oral health. The service mission is to improve the health and well-being of the people of the community and the region through outreach programs that are especially attentive to minority and underserved populations. The School values diversity in its students, staff, faculty, and patient populations. It seeks to foster an environment of mutual respect where objectivity, imaginative inquiry, and the free exchange of ideas can flourish to facilitate personal development, professionalism, and a strong sense of self-worth.
We have an outstanding opportunity for a Systems Administrator. Responsibilities include:
SYSTEMS ANALYSIS AND DESIGN
â€¢ Gather, understand and document requirements. Define appropriate technical and design requirements from functional requirements.
â€¢ Provide sufficient information to procure necessary components.
â€¢ Leverage existing technologies, standards and best practices. Adhere to architectural standards.
â€¢ Produce prototype and/or conduct proof-of-concept if appropriate. Gather and process feedback.
â€¢ Design and document suitable unit, application and integration testing scenarios for system. Coordinate and perform testing. Manage issues discovered via testing.
â€¢ Design suitable testing, development and/or sandbox environments.
â€¢ Provide supportable solutions.
BUILD, CONFIGURE AND UPDATE SYSTEMS
â€¢ Perform new system placement as assigned using standard system build processes.
â€¢ Lead the requirements gathering, development, and testing of new systems.
â€¢ Configure systems to adhere to enterprise, departmental standards.
â€¢ Create new environments for testing and development.
â€¢ Follow IT Services standards for making changes in production environments. This includes, but is not limited to, conducting a production readiness review, following change control processes, participating in a security review and communicating with stakeholders and affected users.
â€¢ Lead initiative to upgrade server hardware and software
â€¢ Provide technical leadership supporting the School of Dentistryâ€™s business continuity planning
PROACTIVELY MONITOR AND MAINTAIN SYSTEMS
â€¢ Lead the installation, monitoring, maintaining, and optimizing all firewalls, network hardware, software, as well as administration databases with respect its schema, data integrity, performance, accessibility, availability, security, and configuration.
â€¢ Ensure high availability by developing and using tools to identify problems or opportunities for improvement.
â€¢ Regularly collect and trend performance data. Analyze and configure system for optimal performance.
â€¢ Keep system up to date with appropriate patches, firmware and other fixes. Schedule necessary maintenance for system, plan for downtime if applicable.
â€¢ Regularly monitor system health and performance. Actively check appropriate logs. Proactively correct problems or anticipated issues to ensure system's availability and integrity.
â€¢ Maintain appropriate security access and protection, in compliant with existing security policies and best practices.
â€¢ Refresh/recreate test, development and sandbox environments as required.
PROJECT MANAGEMENT AND SUPPORT RESPONSIBILITIES
â€¢ Lead technical element of o365 migration
â€¢ Participates in multiple projects simultaneously.
â€¢ Document issues and risks as required by project management or defined processes.
â€¢ Apply system analysis techniques and procedures, including consulting with users to determine server hardware, system functional specifications and problem determination and troubleshooting.
â€¢ Perform assigned tasks satisfactorily. Provide high quality deliverables.
â€¢ Identify technical requirements, develop functional specifications.
â€¢ Attend project team meetings as required.
â€¢ Report progress regularly to appropriate project teams.
â€¢ Support project conversion and go-live activities.
â€¢ Engage operational teams early in project. Ensure appropriate transition to operational support.
â€¢ Lead technical operational projects as needed.
ASSIST WITH THE CREATION AND MAINTAINANCE OF SYSTEM DOCUMENTATION
â€¢ Support the creation and update system architecture diagram(s).
â€¢ Assist with creating and updating standard operational procedures for assigned systems.
â€¢ Support the documentation of the system configuration as built.
â€¢ Update system inventory after any changes. Maintain up to date configuration documents.
â€¢ Assist in producing standard operational documentation for support.
â€¢ Document changes in a system change log. Communicate updates to appropriate support staff.
â€¢ Document clearly, concisely and grammatically correct. Keep documentation appropriate for intended audience. Use diagrams where appropriate.
â€¢ Place documents in appropriate repositories. Communicate updates to team. Use suitable naming convention with date and version included in name.
LIAISON WITH VENDORS AND OTHER IT SUPPORT TEAMS AND END USERS
â€¢ Works with vendors on the installation of system upgrades and enhancements
â€¢ .Assist in resolution of application problems and troubleshooting.
â€¢ Work closely with the School of Dentistry Help Desk to provide efficient and responsive support to end user staff.
â€¢ Provide general assistance for end users. Provide excellent customer service to all customers.
RESOLVE INCIDENTS AND PROBLEMS EFFECTIVELY
â€¢ React to incidents and problems within standard service levels. Take ownership of problems. Coordinate resources, including vendors, to assist in timely resolution.
â€¢ Work with affected users to understand and document relevant symptoms.
â€¢ Work with vendor and other technical staff to determine root cause. Recommend and execute best solution or workaround.
â€¢ Participate and/or lead the incident conference call if applicable.
â€¢ Regularly provide updates to affected customers, affected support staff and management as directed.
â€¢ Provide up to date documentation in the appropriate system for incident and/or problem handling.
â€¢ Communicate system outages timely and accurately.
â€¢ Manage all issues to satisfactory resolution.
â€¢ Other duties, as assigned by the Manager, including but not limited to the following:
o Act as backup for other team members' responsibilities such as on-call, as needed.
o Provide ad-hoc documentation or research as requested.
o Provide updates as requested.
o Assist with standards development and quality improvement.
o Assists with administrative duties such as attending conference calls, equipment tagging and surplus, and storage room clean up, as needed.
o Attend team meetings regularly.
o Cross-train with staff as appropriate.
o Abide by appropriate policies.
â€¢ Bachelorâ€™s Degree in computer science or related degree.
â€¢ Experience (7+ years) in information technology.
â€¢ Progressive (3+ years) technical experience in systems administration, troubleshooting, maintenance-related programming, and production support.
â€¢ Progressive (3+ years) technical experience in designing, implementing and supporting critical, high-availability systems.
â€¢ Progressive (2+ years) of experience participating in or leading IT projects.
â€¢ Experience (2+ years) with large scale, complex systems.
â€¢ Excellent verbal and written communication skills
Competitive candidates will possess the following:
â€¢ Be well organized and detail oriented.
â€¢ Strong interpersonal and communication skills.
â€¢ Strong customer/personal relationship skills and customer service principles.
â€¢ Interest and aptitude in information technology.
â€¢ Demonstrated ability to work with and facilitate multidisciplinary work groups.
â€¢ Be self-motivated and have demonstrated initiative.
â€¢ Demonstrated ability to manage small to medium-sized IT projects and/or process improvement initiatives.
â€¢ Experience with designing and administering clustering, storage networks, load balancing, web services, remote desktops, print services, server/storage virtualization and/or infrastructure services.
â€¢ Experience with updating Oracle databases.
Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration.
Condition of Employment:
A satisfactory outcome from a criminal background verification will be required prior to hire.
As a UW employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please visit our website, click here.
Part of the application process for this position includes completing an online cover letter assessment as well as the Employment Eligibility Assessment to obtain additional information that will be used in the evaluation process. The assessment(s) will appear on your screen for you to complete as soon as you select "Apply to this Position" on this job announcement. Once you begin the assessment, it must be completed at that time. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until the assessment is complete.
About UW Medical Center
UW Medicine operates in a multifaceted and dynamic environment which is subject to intricate legal and regulatory requirements governing clinical, teaching and research activities. In recent years, academic health centers across the nation have seen a dramatic increase in the number and complexity of regulations from state and federal agencies, greater external scrutiny and progressively costly sanctions.
In response to the complicated compliance environment, all components of UW Medicine have established compliance offices (including the practice plans, University of Washington Medical Center, Harborview Medical Center, Hall Health Primary Care Center, UW Medicine Eastside Specialty Center, UW Medicine Neighborhood Clinics, and the School of Medicine). Collectively, these offices are responsible for the development and implementation of compliance programs for issues such as professional fee billing, hospital facility billing, clinical research billing, HIPAA privacy and information security, and other regulatory requirements. In order to establish an institution-wide perspective, compliance directors meet bimonthly with the UW Medicine Associate Vice President/Chief Compliance Officer and attend the UW Medicine Board Compliance Committee meetings.
Core elements of UW Medicine compliance programs include:
Committment and support from executive leaders
Institutional policies, standards and expectations
Education and outreach
Routine monitoring and auditing
Timely and appropriate responses to compliance issues
On-going assessment, analysis and response to emerging risks and regulatory developments
Mechanisms (including hotlines) which invite and enable the safe reporting of compliance concerns
Timely investigation of reported concerns and protecting of complainant rights
Implementation of appropriate sanctions and corrective actions to address noncompliance when it occurs
Process improvement projects as needed to enhance compliance efforts
Regular evaluations of program effectiveness
The commitment to compliance is imbedded in the expectation that all members of UW Medicine will meet the professional, ethical and regulatory standards associated with their individual roles. Faculty, staff, residents and students are all expected to maintain current knowledge of rules and regulations related to their work, comply with UW Medicine policies and procedures, act in a professional and ethical manner, and contact appropriate institutional offices when questions or concerns about compliance arise.
UW Medicine's commitment to effective compliance programs demonstrates a deep awareness of its accountability to the public and the people it serves. Its commitment to professionalism, integrity, and ethical standards are all directly linked to UW Medicine's mission of exemplary patient care, teaching and research.
If you have questions about compliance programs at UW Medicine, or need more information about your rights and responsibilities, please contact a compliance director.