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Employment Type:
Full time
Posted:
8/10/2012
Job Category:
Information Services
Web Production Support Manager
(This job is no longer available)
Nike | Portland, OR
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Job Description

Title: Web Production Support ManagerLocation: OR-PortlandAs our Web Production Support Manager within Digital Technology ("Digital Tech"), you will lead and manage the people and activities related to on-going operations and support of our world-class e-commerce and digital products. You will work closely with our application development teams to manage the delivery of business functionality and technologies that support Nike's Digital business. As a key member of the Nike.com leadership team, you will provide operational and technical leadership for our Digital platforms and technologies to ensure uninterrupted availability of our systems and technologies through proactive management of our production environments. You'll proactively manage site issues through effective prioritization and tracking of customer tickets, and work directly with key technologies and suppliers to maintain on-going operations. You'll provide assessment of operational effectiveness and efficiency through targeted reporting of key operational metrics. You'll also design, implement and monitor processes and procedures required to support 24x7 site operations. Nike does more than outfit the world's best athletes. We are a place to explore potential, obliterate boundaries, and push out the edges of what can be. We're looking for people who can grow, think, dream and create. We thrive in a culture that embraces diversity and rewards imagination. We seek achievers, leaders and visionaries. At Nike, it's about bringing what you have to a challenging and constantly evolving game.If you're the one for this role, you'll be joining the Digital Tech organization. Digital Tech brings together technology and process expertise into one streamlined, consumer- and customer-oriented team. We deliver one-stop, integrated process and technology solutions that enable Nike, Inc.'s businesses and brands worldwide. Our focus is on providing Lean solutions that eliminate waste, maximize customer value, and drive profitable business growth. Interest and experience in the latest methodologies goes a long way here and we're looking for people who are passionate about the world of value-driven solution delivery. You'll get to work alongside truly talented teams and help them enhance their performance by promoting collaboration and innovation.As our Web Production Support Manager, you'll lead a diverse team responsible for production support and will partner with Digital Tech engineering teams to support development activities. You will also ensure smooth transition of new functionality and technologies to our production environment. This opportunity involves collaboration with customers, colleagues and other stakeholders to establish and understand multi-year business roadmaps that address the information requirements of the business and build systems that support critical business strategies. You'll demonstrate expert human relations and influencing skills to drive results and promote continuous process improvement. In addition, you'll coordinate overall activities and establish priorities to ensure deadlines are met within budget and maintain administrative authority for operations staff in the department. Your work in driving these high profile initiatives will ensure that we deliver world class solutions to drive Nike's Digital business into the future.In addition to those general role responsibilities, you'll need some specific experience and have some specific accountabilities, including:* Bachelor's degree in Business, Computer Science or a related field, with 2 years of additional experience in lieu of a degree* 5 years of experience in a specific technical discipline* 3 years of experience managing 24 x 7 global production support activities* 3 years of experience managing as a direct supervisor, including conducting performance reviews and human resource planning* Strong understanding of internet based applications and the support of a global internet delivery platform* Experience with relational database technology, networking, environment management and system deployment activities* Experience with ATG, Oracle, Java, Sterling, Jboss, and Caching software* Proven ability to provide clear priority guidance in a highly dynamic and reactive environment, as well as direct, coach and mentor the following roles:* Site Operations* Production Support* Configuration and Deployment ManagementTo make it clear, we're not looking for just anyone. We're looking for someone special, someone who had these experiences and clearly demonstrated these skills:* Proven ability to leverage resources to effectively translate business objectives into strategic business plans, build effective teams, and manage through other managers* Experience working with department level budgets* Experience working in shared service environment* Experience working with external labor vendors* Strong track record of delivering results to the business* Ability to form strong partnerships with the business to achieve business results* Collaborative, inclusive style with strong communication skills. Still Interested?To ensure that we continue to hire competent, ethical and trustworthy individuals, all candidates must successfully complete a thorough background investigation prior to receiving any offer of employment from Nike.Have we piqued your interest? Good, then our beautiful corporate campus, incredible resources and generous benefits package will only sweeten the deal. We offer a stock purchase plan, 401(k), a casual work environment with on-site sports complex, childcare and a host of other perks we don't have room to mention here.As soon as you post your resume, our technical recruiter will be immediately notified. We're interested in learning more about you and appreciate you taking the time to apply online.Job: Information Technology

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