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Oregon State University

School of Electrical Engineering and Computer Science

School of Electrical Engineering and Computer Science
 

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Job Category:
Customer Service
Industry:
Telecommunications
Employment Type:
Full time
Posted:
10/26/2011
Assoc Engineer-Sys Perf
(This job is no longer available)
Verizon Wireless | Bellevue, WA
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Job Description

Responsibilities The Associate Engineer ? System Performance is responsible for collecting and using hourly and daily service measurement data to optimize the network and reduce lost calls and ineffective attempts; creating new cell site translations and neighbor lists in support of regional build program activity; and supporting System Performance and RF Engineers in evaluating and improving areas of poor coverage by identifying system performance problems (dropped calls, static, interference). Other responsibilities include: reporting problems to appropriate engineers; resolving customer service issues; and assisting in implementing solutions; collecting drive test data in support of performance evaluations and build program prioritization; troubleshooting and resolving customer complaints and trouble tickets; creating maps for network optimization and planning; and conducting special engineering studies (PLMs, RF Call Trace). Collects and uses hourly and daily service measurement data to optimize the network and reduce lost calls and ineffective attempts. Creates new cell site translations and neighbor lists in support of regional build program activity. Supports System Performance and RF engineers in evaluating and improving areas of poor coverage by identifying system performance problems (dropped calls, static, interference); reporting problems to manager; and by resolving customer service issues and assisting in implementing solutions. Collect drive test data in support of performance evaluations and build program prioritization. Troubleshoots and resolves customer complaints and trouble tickets. Creates maps for network optimization and planning. Conducts special engineering studies (PLM?s, RF Call Trace). Qualifications Minimum AA degree required BS in Engineering or Computer Science desired or current student who will graduate with EE degree by December 2011 and be available to start work in January 201 2. 0-1 year of experience in the cellular or telecommunications? industry General understanding and or working knowledge in one or more of the following platforms and/or technologies: System Performance including: RF System Optimization techniques for voice and data for Nortel, Motorola, and/or Lucent infrastructure System Design including: AMPS, CDMA, CDPD, 3G Voice cells infrastructure including: Lucent, Motorola, Nortel, CDMA data Telecom experience including: T1, DACS, OMP Voice switch infrastructure including: Lucent 5E and ECP, Motorola MGX, and Nortel MTX Digital Communications including: DS1, DS3, Fiber, ISDN Operating systems and applications including: UNIX, Windows, MS Office Wireless data service including: CDPD, CDMA, CSD, STP, RF Fingerprinting Analog, CDMA, Flexent Modular cells (CDMA & PCS), RMT software, and 3G technology Test equipment including: T-Birds, DataPro, pilot scanners, baseline equipment, spectrum analyzers Proficient in office computer applications: Excel, Word, PowerPoint, and Access Good analytical, interpersonal, and communication skills Equal Employment Opportunity We are an equal opportunity employer m/f/d/v.

 

About Verizon Wireless

Working for Verizon Wireless means joining the best. We understand what people are looking for: high earnings potential, great benefits, and opportunities to advance. It takes a variety of talented professional to provide the nation’s best, most reliable wireless network. Verizon Wireless has been one of Training magazine’s “Top 100 Training Organizations in America” for five years in a row – and we’re the only wireless organization on the list. Isn’t it smart to work for a company that wants you to keep learning? With ongoing training through VZLearn, you can take many courses, with online, instructor-led and blended approaches. You'll find career-specific training for your position, development courses, covering a wide range of topics including business writing, career planning, project management, technical, data and sales training, and management development, with topics that include manager training and leadership. Full-time or part-time employees who work at least 20 hours per week are eligible for tuition assistance for undergraduate and graduate degree programs as well as certificate and continuing education courses. Within an annual cap, our program covers 100% of your tuition and required textbooks for approved courses related to your career at Verizon Wireless.